Customer Service Representative
Addison Group · Addison, TX
- On site
- Full-time
- $41,600 / year
- Addison, TX
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Job highlights
- Support maintenance operations and coordinate service activities.
- Deliver exceptional customer support to residents.
- Manage service request queues and workflows.
- Coordinate schedules for field personnel.
- Proficiency in MS Office and Adobe products required.
About the role
Customer Service Representative
Addison Group is partnering with our client to identify a Customer Service Representative. This role is responsible for supporting maintenance operations, coordinating service-related activities, and delivering exceptional customer support to residents and internal stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and can effectively manage multiple priorities while maintaining a strong customer-focused approach.Key Responsibilities
- Track and maintain service request queues, dashboards, and workflow systems to help ensure timely completion of maintenance and property-related tasks.
- Coordinate daily schedules and assignments for field personnel to maximize productivity and operational efficiency.
- Review work order estimates and supporting documentation to confirm scope, pricing, and compliance with established approval guidelines.
- Assist with utility account research and coordination to help ensure services are activated promptly for vacant properties.
- Support the administration of property possession processes, including scheduling, vendor coordination, and property cleanout activities when required.
- Maintain accurate records and perform additional administrative duties to support departmental operations.
Qualifications
- High school diploma or GED required.
- Previous experience in a customer service, administrative support, or operations-focused role.
- Exposure to property management, facilities maintenance, construction, or related industries is preferred.
- Proven ability to resolve issues effectively and maintain positive relationships with customers and team members.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, as well as experience working with Adobe products.
Key skills/competency
- Customer Service
- Administrative Support
- Operations
- Property Management
- Facilities Maintenance
- Work Order Management
- Customer Relationship Management
- Microsoft Office Suite
- Problem Solving
- Communication
Skills & topics
- Customer Service Representative
- Customer Support
- Administrative Assistant
- Operations Coordinator
- Property Management
- Facilities Maintenance
- Work Order Management
- Microsoft Office
- Outlook
- Excel
- Addison Group
- Contract to Hire
- Addison TX
How to get hired
- Tailor your resume: Highlight customer service, administrative, and operations experience, mentioning property management or facilities maintenance if applicable.
- Showcase technical skills: Emphasize proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe products in your application.
- Demonstrate problem-solving: Provide examples of effectively resolving customer issues and maintaining positive relationships in your cover letter or interview.
- Understand the industry: Research Addison Group and their clients in the professional services or property management sectors to align your application.
- Prepare for the interview: Be ready to discuss your organizational skills, ability to manage multiple priorities, and customer-focused approach.
Technical preparation
Master Microsoft Word, Excel, and Outlook.,Become proficient with Adobe products.,Familiarize with workflow systems.,Practice managing digital queues.
Behavioral questions
Describe handling difficult customer interactions.,How do you prioritize multiple tasks?,Give an example of effective problem-solving.,How do you maintain positive relationships?
Frequently asked questions
- What is the work arrangement for the Customer Service Representative role at Addison Group in Addison, TX?
- The Customer Service Representative role at Addison Group in Addison, TX is an on-site position with a standard Monday to Friday, 8 am to 5 pm work schedule.
- What are the key responsibilities of a Customer Service Representative with Addison Group?
- Key responsibilities include tracking service requests, coordinating field personnel schedules, reviewing work order estimates, assisting with utility account coordination, supporting property administration, and performing general administrative duties.
- What qualifications are needed for the Customer Service Representative position at Addison Group?
- A high school diploma or GED is required, along with previous experience in customer service, administrative support, or operations. Experience in property management or facilities maintenance is preferred. Proficiency in Microsoft Office and Adobe products is also necessary.
- What is the compensation and employment type for the Customer Service Representative role at Addison Group?
- The compensation is $20 - $21 per hour, and the employment type is Contract to Hire. This position is eligible for medical, dental, vision, and 401(k) benefits.
- How can I apply for the Customer Service Representative job at Addison Group in Addison, TX?
- You can apply by submitting your resume through the Addison Group careers portal or any job board where the position is listed. Ensure your resume highlights relevant experience and skills for the role.
- What kind of environment should I expect as a Customer Service Representative for Addison Group's client?
- You should expect a fast-paced environment that requires strong organizational skills and the ability to manage multiple priorities effectively, all while maintaining a customer-focused approach.