Technical Support Analyst @ Addepar
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Job Details
Who We Are
Addepar is a global technology and data company empowering investment professionals with precise insights for smarter investment decisions. With over $8 trillion in assets under management and a platform connected to more than 100 partners, Addepar serves clients in over 50 countries from offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.
The Role
As a Technical Support Analyst on the Client Services team, you will help Addepar clients maximize the value of our platform. You will engage with clients and third-party developers to troubleshoot issues with the Addepar Public API, SSO/SAML configurations, and other technical challenges.
- Collaborate with clients and developers on API troubleshooting.
- Use Python scripts to automate solutions.
- Work with complex data sets to resolve client issues.
- Communicate with Product, Engineering, and Client Advocacy teams.
- Provide functional and conceptual guidance to users.
Who You Are
You are a problem solver with a background in Finance, Computer Science, Economics, Mathematics, or equivalent experience. You have proven skills in Python, SQL, and API technologies, and familiarity with server monitoring tools like SumoLogic, WaveFront, or Periscope. Your outstanding communication skills and passion for technology and finance make you a great candidate.
Compensation & Benefits
The role offers a market-based salary between $74,000 and $93,000 base, plus bonus, equity, and benefits. Salary details vary by location including Colorado, California, and New York.
Our Values & Equal Opportunity
Addepar values ownership, collaboration, client focus, innovation, and continuous learning. The company is committed to fostering a diverse and inclusive workplace and ensuring accommodations for individuals with disabilities.
Phishing Scam Warning
Please be cautious: Addepar warns against impersonators. Official communications will only come through the proper channels; do not provide personal information or make any purchases.
Key skills/competency
Technical Support Analyst, API, Python, SQL, troubleshooting, client service, integration, SAML, data analysis, communication
How to Get Hired at Addepar
🎯 Tips for Getting Hired
- Research Addepar's culture: Review mission, values, news, and employee reviews.
- Customize your resume: Highlight technical and client support skills.
- Emphasize API experience: Detail your work with Python and SQL.
- Prepare for technical interviews: Practice troubleshooting and problem-solving scenarios.