Customer Service Specialist

@ AdaptHealth

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Customer Service Specialist

The Customer Service Specialist is responsible for understanding the entire front-end process to ensure successful service for our patients. Working in a fast-paced environment, the role involves answering inbound calls, making outbound calls, verifying and analyzing information, creating orders, scheduling equipment delivery, and educating patients about financial responsibilities.

Job Duties

• Develop and maintain working knowledge of products and services.
• Answer all calls and emails in a timely manner.
• Document call information according to standard procedures.
• Process orders, route calls, and follow up on customer inquiries.
• Review and verify accuracy of documentation and orders.
• Complete insurance verification including eligibility and coverage details.
• Obtain pre-authorization for patient services when needed.
• Navigate multiple online EMR systems for necessary documentation.
• Communicate findings and trends with management.
• Facilitate resolution of customer complaints effectively.

Competency, Skills And Abilities

• Excellent customer service and communication skills.
• Attention to detail with strong analytical and problem-solving abilities.
• Ability to prioritize multiple tasks and work independently or in a team.
• Proficient with computer skills and Microsoft Office.
• General knowledge of Medicare, Medicaid, and commercial health plans.

Requirements

• High School Diploma or equivalent.
• One year experience in healthcare administrative or customer service roles; two years for senior level.
• Experience in a Medicare certified role is preferred.

Key skills/competency

• Customer Service
• Communication
• Analytical
• Problem-solving
• Insurance Verification
• EMR Navigation
• Order Processing
• Documentation
• Attention to Detail
• Teamwork