Customer Success Manager Hyper Scale

@ Acxiom

Customer Success Manager Hyper Scale

We are seeking a highly skilled and experienced Expert Workfront Architect (Adobe Practice) to join our dynamic professional services team at Acxiom. In this role, you will design, implement, and maintain Adobe Workfront solutions to streamline project management processes across the organization.

Duties and Responsibilities

Solution Design and Architecture: Develop and implement comprehensive Adobe Workfront solutions, design system architecture, integrations, and workflows using Workfront Fusion. Ensure scalability, performance, and security while staying updated with the latest releases.

Implementation and Configuration: Configure Adobe Workfront based on best practices, oversee feature implementations, and collaborate with cross-functional teams for seamless integrations using connectors and APIs.

Stakeholder Engagement: Work with business leaders and project managers to gather requirements, provide guidance and training, and conduct regular reviews to ensure the platform meets business needs.

Documentation and Reporting: Create detailed documentation on system configurations, processes, and maintain reporting through dashboards that provide insights into project performance and resource utilization.

Technical Focus Areas

• Scenarios: Automate tasks and processes with defined triggers and actions.
• Modules: Execute specific actions such as creating tasks and notifications.
• Routes: Define data flow paths within scenarios.
• Connectors: Utilize pre-built integrations for seamless data exchange.
• APIs: Enable communication between systems for integration and automation.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 5 years of Adobe Workfront experience including configuration and implementation. Adobe Workfront certification (Professional Developer Core/Fusion or Expert Developer) is required. Proven experience in designing project management solutions using Workfront, with strong system integration skills through Workfront Fusion, connectors, and APIs. Additional proficiency in database management and scripting languages is a plus.

Preferred Qualifications

Experience in similar roles within large organizations, familiarity with Agile methodologies, and knowledge of other Adobe products and services.

Location

This position is homebased in Conway, Arkansas with potential consideration for remote work applications.

Acxiom Commitment

Acxiom is an equal opportunity employer. We do not discriminate based on race, color, sex, age, religion, national origin, disability, or any protected status.

Key skills/competency

• Adobe Workfront
• Workfront Fusion
• System Integration
• Project Management
• Configuration
• Architecture
• Stakeholder Engagement
• Documentation
• Reporting
• API