6 days ago
Customer Service Representative
Activate Talent
Hybrid
Full Time
$50,000
Hybrid
Job Overview
Job TitleCustomer Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$50,000
LocationHybrid
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Job Description
About the Role: Customer Service Representative
As a Customer Service Representative at Activate Talent, you'll be the direct voice of Comfrt's premium brand, engaging with customers across popular social media platforms. Your role is crucial in building strong brand loyalty and ensuring every customer interaction is handled with warmth, wit, empathy, and professionalism.
To apply for this unique opportunity, please complete the required test: Take the Test Here.
What You'll Do:
- Respond to customer comments on Instagram, Facebook, and TikTok posts, maintaining an engaging presence.
- Handle customer Direct Messages (DMs) efficiently, addressing order inquiries, shipping questions, and providing sizing assistance.
- Skillfully manage and de-escalate interactions with frustrated customers, turning negative experiences into positive ones.
- Actively engage with the community, fostering a sense of belonging and building lasting brand loyalty.
- Maintain Comfrt's distinct brand voice, characterized by warmth, wit, and empathy, across all communications.
What We're Looking For:
- Excellent written English proficiency with native-level fluency is essential.
- A deep understanding of American culture, humor, and contemporary slang.
- Prior experience in social media community management or a customer-facing role.
- Proven ability to handle challenging customer situations with professionalism and a high degree of empathy.
- Quick thinking and natural writing ability, capable of crafting unique responses rather than relying on templates.
- Availability to work weekends (Saturday/Sunday) or specific weekdays (Monday/Friday).
Key skills/competency
- Customer Service
- Social Media Management
- Community Engagement
- Brand Voice
- Written Communication
- Conflict Resolution
- Empathy
- TikTok
How to Get Hired at Activate Talent
- Research Activate Talent's culture: Study their mission, values, and any available information on their approach to talent acquisition and client partnerships.
- Understand Comfrt's brand: Deeply familiarize yourself with Comfrt's premium brand voice, target audience, and product offerings to align your responses.
- Highlight social media expertise: Customize your resume to showcase proven experience in social media community management and customer engagement.
- Practice empathetic communication: Prepare to demonstrate your ability to handle frustrated customers with professionalism, empathy, and quick, witty written responses.
- Master the required test: Dedicate time to thoroughly prepare for and complete the TestGorilla assessment, as it's a critical application step for Activate Talent.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the Customer Service Representative role at Activate Talent for Comfrt?
02What kind of writing style is expected for a Customer Service Representative interacting with Comfrt's customers?
03Is previous social media experience required to be a Customer Service Representative for Comfrt?
04How important is cultural understanding for the Customer Service Representative position at Activate Talent?
05What are the typical work hours or availability requirements for this Customer Service Representative role?
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