Admin Support Associate [Temporary Role]

About ActBlue

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy.

The Opportunity

The Customer Experience department serves as the front line of support for ActBlue. Team members are the chief brand ambassadors to ActBlue’s thousands of donors, campaign and organization users. Within the Admin Support team, the Admin Support Associate will be a member of a small team that offers efficient, accurate, and friendly assistance to campaigns, organizations, and grassroots organizers, who contact ActBlue via email. This role in the Customer Experience department is geared towards a solution-oriented individual with a passion for customer support who also possesses excellent written and verbal communication skills. The Admin Support Associate will be primarily responsible for fielding support inquiries via email through our ticketing system and occasionally over the phone. This position involves resolving a variety of questions and requests in a timely fashion, so attention to detail, efficiency, and good judgment are a necessity. The ideal candidate will desire to learn the ins and outs of our platform and become a product expert on how campaigns, organizations, and donors interact with our expanding tools.

What You Will Do

• Field and categorize assigned incoming support requests from campaign and organization admins, grassroots fundraisers and update customer profiles (“triage”)
• Meet assigned quality and quantity KPIs
• Act as a resource and educator for campaign and organization users on a variety of inquiries, including but not limited to navigating our products, processing refunds, account access and permissions, and all types of contribution forms
• Assist entity users with technical troubleshooting and bug detection, and work with our technical team on surfacing these issues
• Escalate complex or non-routine issues to manager or appropriate team members using good judgment
• Monitor cross-team communication channels and work collaboratively in assisting with support requests from other user-facing teams
• Regularly review product releases and documentation independently in order to maintain fluency in ActBlue’s evolving tools
• Participate in training and onboarding sessions, sharing knowledge with teammates as you build expertise
• May support supplementary projects as assigned based on business needs
• Identify and elevate urgent issues to relevant stakeholders over the weekend

What You Bring

• Up to 3 years of relevant experience
• Experience in customer service: A successful candidate will have demonstrated and proven success in supporting customers daily in both email and phone support
• Highly detailed: You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success
• A troubleshooter: Creativity, patience, and a helpful attitude are crucial when helping the people we work with solve problems and get the information they need
• A quick learner who thrives with incomplete information: You will be supporting early-stage products in developing support processes. You'll need to learn fast, ask clarifying questions, and provide honest feedback about what's confusing or what customers struggle with—so we can improve together
• Excellent communication skills. You’ll be in contact with a variety of people every day — candidates for this position should enjoy constant communication and have a passion for helping people. You have a knack for processing complex information and tailoring your language to support users at all levels of tech literacy and proficiency with our tools
• Comfortable going solo: While you’ll be working on a team, most of your day-to-day work will be independently driven and managed
• Goal-oriented: We have goals as a team that we work hard to consistently meet and exceed. You are someone who enjoys both setting goals and meeting them, as well as supporting your team in meeting theirs
• Organized and efficient via email and over the phone: The person in this role will be responding to a high volume of inquiries each day and will regularly be problem-solving with customers
• Passion for our mission. Our online fundraising technology makes it easy for more supporters to participate in the political process and the progressive movement every day. We need team members who are passionate about furthering this work and providing the best service to every campaign, organization, and donor who relies on our platform

Work & Benefits Snapshot

This posting is for a part-time, remote, hourly position with an expected end date of November 16, 2026, with the possibility of extension. Registered States*: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements. Work Schedule: This role requires flexibility with alternative schedules and hours. Work Environment: Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position. Salary Details: $31.25 per hour. Benefits: Flexible work schedules and time-off policy. Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out-of-pocket expenses and fully-paid short- and long-term disability. Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option. Dependent and healthcare flexible spending account options. Employee Assistance Program (EAP) benefits for employees. Automatic 6% match on employee 401k contributions. Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees. ActBlue is unable to sponsor work visas at this time.

Background Checks

As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

Inclusion Statement from ActBlue

ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission. If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com. ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.

Key skills/competency

Admin Support Associate, Customer Support, Email Support, Ticketing System, Technical Troubleshooting, Product Expertise, Communication Skills, Problem-Solving, Goal-Oriented, Organization.