Director of Customer Success
ACI Worldwide
Job Overview
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Job Description
Position Overview
The Director of Customer Success leads a dynamic team through a period of strategic transformation, shifting from a reactive support model to a proactive, client-centric approach. This role is responsible for cultivating deep client trust and intimacy by championing value-added activities and solution selling, ensuring Speedpay’s clients achieve measurable success and long-term partnership.
Key Responsibilities
- Transformational Leadership: Guide and inspire the Customer Success team to embrace proactive engagement, anticipating client needs and delivering tailored solutions.
- Client Trust & Intimacy: Foster strong consultative relationships with clients through regular, value-driven interactions and strategic account management.
- Value-Added Activities: Implement initiatives such as business reviews, success planning, and educational workshops.
- Solution Selling: Equip the team with skills to uncover client challenges and present integrated solutions.
- Team Development: Mentor and develop team members, promoting continuous improvement, collaboration, and accountability.
- Metrics & Outcomes: Establish clear success metrics and communicate impact to stakeholders.
- Change Management: Lead the team through change, address concerns, and celebrate milestones.
Qualifications
Proven experience in customer success, account management, or related leadership roles. Demonstrated ability to lead teams through transformation and change. Must possess strong consultative selling, relationship-building, strategic thinking, excellent communication, coaching, and analytical abilities.
Core Capabilities
- Ensure Accountability
- Drives Results
- Customer Focus
- Cultivate Innovation
- Collaborates
- Courage
Additional Information
Applicants must be currently authorized to work in the United States on a full-time basis. A competitive compensation and benefits package is offered within an innovative, collaborative work environment. For more details, visit aciworldwide.com or careers.aciworldwide.com and reference requisition #17626.
Important Notice About Recruitment Scams
Be cautious of recruitment scams impersonating ACI Worldwide. Official communications come only from @aciworldwide.com and the website aciworldwide.com. They will never request payments or personal details through unofficial channels.
Key skills/competency
- Transformation
- Customer Success
- Leadership
- Consultative Selling
- Client Trust
- Team Development
- Change Management
- Strategic Thinking
- Account Management
- Communication
How to Get Hired at ACI Worldwide
- Customize Resume: Tailor your experience to customer success leadership.
- Highlight Transformation: Emphasize change management skills and results.
- Demonstrate Solutions: Showcase consultative selling and account management.
- Research ACI Worldwide: Understand their business model and industry trends.
- Prepare for Behavioral: Practice examples of team mentoring and innovation.
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