Platform Operations Specialist

@ ACI Learning

Join the ACI Learning Adventure!

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we lead with innovation, exceptional experiences, and impactful results.

Our Mission

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter.

The ACI Team

Collaborate with over 200 bright minds who are passionate and dedicated to shaping the future of eLearning.

Purpose-Driven Culture

Work isn’t just a job at ACI Learning—it’s a passion that fuels creativity and innovation every day.

Your Opportunity

Dive into a world of collaboration, growth, and endless potential. Help lead platform enablement and operations for our innovative learning solutions.

Who We Are

ACI Learning is a leading provider of audit, cybersecurity, and IT training solutions, enabling individuals and organizations worldwide to enhance technical capabilities. Our SaaS Learning Platform, myACI, integrates AI to assess and bridge skill gaps.

What You'll Do

• Ensure platforms are configured, accessible, and functional for end users.
• Manage implementations, user provisioning, and critical integrations.
• Collaborate with product, engineering, and support teams for smooth rollouts.

What You'll Need (Requirements)

• Bachelor’s degree and at least two years of related experience.
• Hands-on experience with platform implementations and configuration.
• Strong understanding of user provisioning, permissions, and access management.
• Familiarity with system integrations, APIs, and troubleshooting technical issues.
• Experience in customer-facing sessions for training and support.

Preferred Qualifications

• Experience with enterprise platforms such as Salesforce, ServiceNow, or Workday.
• Familiarity with identity and access management frameworks like Okta or Azure AD.
• Knowledge of security best practices in provisioning and system access.
• Proficiency with RPA tools or automation via Python, UiPath, or Zapier.
• Understanding of eLearning standards and experience with learning management systems.

Skills

• Excellent collaboration and communication with cross-functional teams.
• Strong problem-solving and process-improvement mindset.
• Ability to thrive in a fast-paced, evolving environment.
• Strong documentation and knowledge-sharing skills.

Key Responsibilities

• Implementations & Configuration: Lead platform or feature rollouts, configuration, testing, and planning. Guide customer onboarding and troubleshoot issues.
• User Access Management: Manage user provisioning and roles, audit access, and resolve issues with IT or security teams.
• Integrations & Functionality: Support and maintain system integrations, monitor data flows, and recommend improvements.
• Customer Enablement & Training: Participate in onboarding and training calls as a subject matter expert, ensuring smooth handoffs to support teams.
• Process & Documentation: Develop and maintain SOPs, document best practices, and drive workflow improvements.
• Collaboration & Alignment: Work with cross-functional teams to align platform capabilities with business goals and communicate updates effectively.

First 60 Days

• Build foundational knowledge of systems and processes.
• Gain insight into implementation and rollout practices.
• Take ownership of implementation and workflow improvements.
• Strengthen systems integration and knowledge sharing.

Compensation & Benefits

• Competitive salary aligned with qualifications.
• Comprehensive medical, dental, and vision coverage.
• Four weeks paid parental/medical leave, flexible PTO, sick time, and eight paid holidays.
• 401(k) with immediate vesting and up to 5% matching contributions.
• One free course each year after 90 days and tuition assistance.

Key skills/competency

• Platform Operations
• Implementation
• User Provisioning
• Configuration
• Integrations
• Access Management
• Troubleshooting
• Collaboration
• Documentation
• Customer Training