Office Manager
Ace Handyman Services · Houston, TX
- On site
- Full-time
- $62,400 / year
- Houston, TX
Job highlights
- Manage customer interactions and craftsman schedules.
- Educate customers on services and solutions.
- Coordinate logistics for multiple projects and craftsmen.
- Handle administrative tasks and customer follow-ups.
- Opportunity for sales bonuses and career growth.
About the role
About Ace Handyman Services
Ace Handyman Services is a national leader in the home improvement and home repair services industry. We are seeking a highly organized and motivated Customer Service Representative to ensure efficient and smooth daily operations. If you have a customer service background and an engaging personality, this is a challenging and rewarding sales career opportunity. NO CONSTRUCTION EXPERIENCE REQUIRED!
What We Offer
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Starting at $20/hour
- Sales/Profit Based Bonuses (up to $800 per week depending on sales)
- Vacation
- Advancement and growth opportunities
Job Responsibilities
As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This role requires you to provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, assisting with material ordering and scheduling efficiencies. The objective is to listen to customers and help them solve their problems, matching the right craftsmen with the right customer for a successful customer journey.
Your Specific Duties In This Role Will Include
- Respond to job leads in a timely manner
- Coordinate the schedule and material ordering for multiple craftsmen and projects
- Utilize our dispatching & schedule management software
- Return customer calls as needed and follow up with past customers
- Perform paperwork and filing duties
- Assist in solving operational logistics to ensure a smooth customer journey
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong sales and administrative background and multi-tasking skills. Excellent verbal and written communication and interpersonal skills are essential, as is the ability to interact effectively with both customers and craftsmen. A strong solution-focused attitude and quick thinking are also necessary.
Specific Qualifications For The Role Include
- Must live within 15 miles of Hobby Airport
- High school diploma or GED
- More than 5 years of administrative assistant/scheduling experience
- Strong sales background
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
About Our Craftsmen
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail set them apart. Most projects are completed for Repeat and Referral Customers.
Key skills/competency
- Office Management
- Customer Service
- Sales
- Scheduling
- Logistics
- Problem Solving
- Communication
- Organization
- Administrative Support
- Technology Adaptability
Skills & topics
- Office Manager
- Customer Service
- Sales
- Scheduling
- Administrative Assistant
- Home Services
- Logistics
- Coordination
- Houston
- Texas
How to get hired
- Tailor your resume: Highlight over 5 years of administrative/scheduling experience and strong sales/customer service skills.
- Showcase your skills: Emphasize your organizational, multitasking, and solution-focused abilities in your application.
- Address location requirement: Clearly state your proximity (within 15 miles of Hobby Airport) in your application materials.
- Prepare for interviews: Be ready to discuss your experience with scheduling software, customer interactions, and problem-solving scenarios.
- Demonstrate tech-savviness: Highlight your adaptability to new technologies and any experience with dispatching software.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the starting salary for an Office Manager at Ace Handyman Services?
- The Office Manager position at Ace Handyman Services starts at $20.00 per hour, with the potential to earn up to $40.00 per hour, plus performance-based bonuses.
- Does Ace Handyman Services require construction experience for the Office Manager role?
- No, Ace Handyman Services explicitly states that no construction experience is required for this Office Manager position. They value customer service and administrative backgrounds.
- What are the key responsibilities of an Office Manager at Ace Handyman Services?
- Key responsibilities include managing inbound/outbound customer sales and education, organizing craftsman schedules, coordinating material orders, utilizing dispatching software, and handling administrative tasks.
- What are the geographical requirements for the Office Manager position?
- Candidates for the Office Manager role must live within 15 miles of Hobby Airport in Houston, Texas.
- Are there opportunities for advancement within Ace Handyman Services?
- Yes, Ace Handyman Services highlights opportunities for advancement, particularly towards leadership roles, within the company.
- What kind of bonuses can an Office Manager expect at Ace Handyman Services?
- Office Managers can expect sales and profit-based bonuses, with the potential to earn up to $800 per week, in addition to performance-based bonuses.
- What is the work arrangement for this Office Manager position?
- Based on the description emphasizing office duties and customer interaction, this is likely an on-site position.
- What is the typical career path for an Office Manager at Ace Handyman Services?
- The company emphasizes growth towards leadership roles, suggesting a potential career path from Office Manager to supervisory or management positions within the franchise.