Office Manager
Ace Handyman Services Capital District Saratoga Region · Houston, TX
- On site
- Full-time
- $70,000 / year
- Houston, TX
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Manage customer calls and educate them on services.
- Coordinate craftsman schedules and material orders.
- Utilize dispatching and scheduling software.
- Support craftsmen with logistical needs.
- Opportunity for sales bonuses and advancement.
About the role
Office Manager
Ace Handyman Services Capital District Saratoga Region is seeking a highly organized and motivated Office Manager to join our team. This role is ideal for administrative professionals with a customer service background looking for a challenging and rewarding sales career. We are a national leader in home improvement and repair services, focused on customer needs.
About the Role
In this position, you will handle inbound and outbound customer calls, educating them on our services and service model. No construction experience is required. You will play a key role in managing daily schedules, matching the right craftsmen with the right customers, and ensuring a smooth customer journey. This is a great opportunity for growth into a leadership role with a national organization that maintains a flexible, tight-knit feel.
Key Responsibilities
- Facilitate calls to educate customers on services and solutions.
- Manage the daily schedule for craftsmen.
- Match craftsmen with customer needs for a successful customer journey.
- Provide logistical support, including material ordering and scheduling efficiencies.
- Respond to job leads promptly.
- Coordinate schedules and material orders for multiple craftsmen and projects.
- Utilize dispatching and schedule management software.
- Return customer calls and follow up with past customers.
- Perform paperwork and filing duties.
- Assist in solving operational logistics for a smooth customer journey.
Compensation and Benefits
- Starting at $20.00 per hour, with potential up to $40.00 per hour.
- Sales/Profit Based Bonuses (up to $800 per week).
- Paid time off (Vacation).
- Flexible scheduling.
- Opportunity for advancement and growth.
- Opportunity for performance-based bonuses.
Job Requirements
- Highly organized and detail-oriented.
- Strong sales and administrative background.
- Excellent multi-tasking skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills; ability to interact effectively with customers and craftsmen.
- Solution-focused attitude and ability to think quickly.
- Must live within 15 miles of Hobby Airport.
- High school diploma or GED required.
- More than 5 years of administrative assistant/scheduling experience.
- Strong sales background.
- Adaptive to technology.
- Strong customer service skills.
- Excellent office management skills.
- Solid typing skills; ten-key skills a plus.
- Great multitasking and prioritization skills.
- Exceptional communication skills.
About Ace Handyman Services
Our Craftsmen are the heart and soul of our home repair and improvement services. They are skilled professionals known for their professionalism and attention to detail. We serve repeat and referral customers who appreciate our high level of service. Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions are made by the management of that franchise.
Key skills/competency
- Office Management
- Customer Service
- Sales
- Scheduling
- Administrative Support
- Logistics
- Communication
- Problem Solving
- Teamwork
- Organization
Skills & topics
- Office Manager
- Customer Service Representative
- Sales
- Scheduling
- Administrative Assistant
- Home Improvement
- Customer Service
- Sales
- Scheduling
- Administration
- Microsoft Office
- Google Workspace
- CRM Software
- Dispatch Software
- Communication
- Organization
- Problem Solving
- Teamwork
How to get hired
- Customize your resume: Highlight your administrative, scheduling, sales, and customer service experience, emphasizing your years of experience and proximity to Hobby Airport.
- Tailor your application: Clearly state your qualifications and enthusiasm for the Office Manager role, referencing Ace Handyman Services' commitment to customer satisfaction and craftsman professionalism.
- Prepare for interviews: Be ready to discuss your problem-solving skills, how you handle multitasking, and your experience with technology and scheduling software.
- Showcase your fit: Emphasize your organized, detail-oriented nature and your solution-focused attitude, aligning with the company's values and operational needs.
- Ask insightful questions: Inquire about the team dynamic, training opportunities, and how the Office Manager role contributes to the overall success of the franchise.
Technical preparation
Familiarize yourself with CRM and scheduling software.,Practice typing speed and accuracy.,Review common office management software.,Understand basic sales techniques.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize multiple tasks?,How do you ensure efficient scheduling?,Tell me about your problem-solving approach.
Frequently asked questions
- What is the base salary for an Office Manager at Ace Handyman Services Capital District Saratoga Region?
- The Office Manager position starts at $20.00 per hour, with the potential to earn up to $40.00 per hour based on qualifications and performance. Additionally, there are opportunities for sales/profit-based bonuses.
- Do I need construction experience to be an Office Manager at Ace Handyman Services?
- No, construction experience is not required for the Office Manager role. The company emphasizes strong administrative, customer service, and sales skills.
- What are the primary responsibilities of the Office Manager?
- The Office Manager is responsible for inbound and outbound customer sales/education, organizing work and project schedules for craftsmen, providing expert advice on services, pricing, and availability, and offering logistical support for craftsmen including material ordering and scheduling efficiencies.
- What is the geographic requirement for this Office Manager position?
- You must live within 15 miles of Hobby Airport to be considered for this Office Manager role.
- Are there opportunities for advancement within Ace Handyman Services?
- Yes, this role offers significant opportunities for advancement and growth towards leadership positions within the company.
- What is the work arrangement for the Office Manager role?
- While not explicitly stated, the role involves managing schedules and interacting with craftsmen and customers, suggesting an on-site or possibly hybrid arrangement. Given the administrative and customer-facing nature, it's likely on-site at the franchise location.
- What kind of software will I use as an Office Manager?
- You will utilize the company's dispatching and schedule management software to coordinate craftsmen's work and projects.
- How are bonuses calculated for the Office Manager role?
- Bonuses are based on sales and profit performance, with the potential to earn up to $800 per week.