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Guest Service Ambassador

AccorHotel

London, England, United KingdomOn Site

Original Job Summary

Guest Service Ambassador at Guest Service Ambassador

Adagio Aparthotels by AccorHotel adapts to suit all guest needs offering serviced apartments designed for maximum comfort. The London Stratford location provides spacious, comfortable, warm furnished apartments with a fully equipped kitchen, lounge area, gym, shared kitchen, mini market, and free Wi-Fi.

Job Responsibilities

  • Welcome guests with personalized care and attention.
  • Anticipate guest needs proactively and offer suitable solutions.
  • Promote the hotel image and loyalty program ALL.
  • Assist in resolving guest problems and queries efficiently.
  • Manage guest arrivals and departures in compliance with payment procedures.
  • Inform guests about special conditions and available services.
  • Contribute to the department's qualitative and quantitative targets.
  • Possess thorough knowledge of hotel facilities, events and local attractions.

Company Commitment

Accor is inclusive and committed to diversity & inclusion, supporting you to grow and learn every day along with limitless career possibilities.

Key skills/competency

  • Customer Service
  • Hospitality
  • Communication
  • Problem-solving
  • Proactivity
  • Diversity
  • Operations
  • Attention to Detail
  • Teamwork
  • Loyalty Program

How to Get Hired at AccorHotel

🎯 Tips for Getting Hired

  • Research AccorHotel's culture: Explore company values and mission online.
  • Tailor your resume: Highlight hospitality and customer service experience.
  • Showcase problem-solving: Provide examples of quick resolutions.
  • Prepare for behavioral interviews: Share real guest service stories.

📝 Interview Preparation Advice

Technical Preparation

Learn hotel management software basics.
Familiarize with booking systems.
Practice effective query resolution.
Update CRM tool skills.

Behavioral Questions

Describe a challenge with a guest.
Explain teamwork in high-pressure situations.
Share an example of proactive service.
Discuss conflict resolution experiences.