AI Operations Associate

About Accordion

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation. If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment. Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

AI Operations Associate

The AI Operations Associate monitors AI-driven workflows in production, reviews output-quality incidents, supports fallback and human-review decisions, and partners on trust-sensitive escalations. This role helps ensure AI-enabled workflows remain reliable, supportable, and safe in live finance-oriented environments. This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates). This position is not eligible for immigration sponsorship.

What You'll Do

AI Workflow Monitoring

• Monitor AI-driven workflows in production for abnormal behavior, trust issues, degraded outputs, and recurring exception patterns
• Review signals related to output quality, fallback use, low-confidence patterns, and workflow anomalies
• Escalate issues that could affect live user trust, business quality, or finance-sensitive outcomes

Incident Investigation

• Support investigation of output-quality incidents, orchestration failures, prompt or workflow regressions, and tool-call problems in production
• Help distinguish true software defects from model behavior issues, data-quality problems, or process misunderstandings
• Partner closely with Engineering, QA, and business stakeholders on judgment-heavy incidents

Operational Controls

• Support human-review patterns, fallback routes, and safe-operating responses for AI-enabled features
• Help define and apply production review practices for higher-risk workflows
• Document evidence and issue patterns in ways that support repeatability and better release decisions

Continuous Improvement

• Identify recurring AI operations issues and recommend improvements to supportability, monitoring, and quality feedback loops
• Feed production learnings back into QA, Product, and Engineering
• Help improve operational trust in AI-enabled solutions over time

You Have

• 4+ years of experience in production support, AI operations, business process operations, analytics, QA, or a similar role
• Strong analytical skills and comfort evaluating nuanced workflow or output issues, with a focus on safe operations and clear escalation
• High attention to detail with proven experience spotting subtle trust or quality issues others may miss
• Ability to work across engineering and business teams in ambiguous situations
• Comfortability balancing evidence, judgment, and business impact, all while remaining thoughtful, precise, and calm under pressure
• Experience with AI-enabled workflows, operational analytics, business process validation, or support for workflow-heavy systems
• Strong written communication and documentation discipline
• Bachelor's degree preferred

You Are

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

Compensation

The annual salary for this role ranges from: $110,000 to $140,000 + benefits + bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity. Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Key skills/competency

• AI Operations Associate
• Production Support
• AI Workflow Monitoring
• Incident Investigation
• Operational Controls
• Continuous Improvement
• Analytical Skills
• Business Process Operations
• Quality Assurance
• Private Equity