Testing Analyst

Job Summary: Testing Analyst

A Testing Analyst at Accenture is responsible for ensuring that the client’s global network infrastructure—one of the largest and most complex in the world—operates reliably, efficiently, and at scale. This role sits within client’s platforms, technical infrastructure, or global networking teams, which design and build the hardware, software, and networking technologies powering all the client’s services.

Key Responsibilities

• Manage and facilitate the testing of wavelength and/or corp services
• Utilize inventory tools and provide port assignments that will be used as demarcation to third party vendors
• Track milestones and proactively drive any activities that may jeopardize completion of end-to-end testing of service/s in scope
• Provide thorough and timely status throughout the end-to-end testing process
• Coordinate remote hands / dispatch support as needed across an entire path and direct those resources to install equipment, patch, create hard loops, test, and/or troubleshoot services
• Ensure high quality hand-offs to internal customers. Engage stakeholder organizations as required
• Update and maintain circuit database in addition to other tools which store site information and inventory
• Develop effective communication and teamwork with internal customers and carriers
• Act as an externally facing point of contact to coordinate service and operational support from vendors
• Support planned systems maintenance activity while minimizing impact to services
• Contribute to streamlining processes and work closely with corp developers to improve the workflow, inventory and provisioning systems

Basic Qualifications

• Minimum of 2 years experience with remotely testing, troubleshooting, OR activating DWDM and/or Data services

Preferred Qualifications

• Working in a Telecom NOC or Test and Activation environment
• Demonstrated experience with remotely testing, troubleshooting, and activating DWDM and Data services
• Strong knowledge of troubleshooting across layer 1 and 2, including experience managing tests with multiple types of test equipment (EXFO, VeEX, JDSU, etc.), and different testing approaches (BERT, OTDR, RFC2544, etc.)
• Experience managing work from a queue, as well as working in network inventory tools

Key Skills/Competency

• Network Testing
• DWDM & Data Services
• Troubleshooting (Layer 1 & 2)
• Test Equipment (EXFO, VeEX, JDSU)
• Testing Methodologies (BERT, OTDR, RFC2544)
• Network Infrastructure
• Vendor Coordination
• Inventory Management
• Process Improvement
• Global Networking