Team Supervisor

Team Supervisor at Accenture

Accenture is seeking a Team Supervisor to join our team, supporting a leading technology client. We collaborate closely with their corporate social responsibility arm to drive strategic philanthropy and employee engagement. Our efforts help distribute over $140M annually to high-impact nonprofits and empower employees to make a meaningful difference, strengthening brand reputation and social impact.

This role involves managing operational processes that enable cash grants, skills-based volunteering, and in-kind donations, playing a critical part in advancing the client’s mission to create positive change at scale.

Key Responsibilities

• Managerial responsibility for Operations.
• Work distribution within the team.
• Client interaction and relationship management.
• Reporting on Service Level Agreement (SLA) performance.
• Training process improvement initiatives.

Basic Qualifications

• Minimum of 3 years of experience managing a team.

Preferred Qualifications

• Experience in social impact and nonprofit sectors.
• Project Management, Six Sigma, or Lean certification.
• Previous training experience.
• Experience in a Business Process Outsourcing (BPO) environment.
• Experience in a Contact Center environment.

Professional Skills Requirements

• Demonstrated conflict management skills.
• Ability to adapt quickly to workflow changes.
• High level of integrity, both personally and professionally.
• Maintain a professional and personable demeanor at all times.
• Excellent written and verbal communication skills.
• Excellent organizational skills and a detail-oriented approach to problem-solving.

Compensation & Benefits

Compensation at Accenture varies based on factors like office location, role, skill set, and experience. Accenture offers a competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Annual salary ranges for various U.S. locations are provided, for example, California offers $70,350 to $154,800.

Key skills/competency

• Team Leadership
• Operations Management
• Client Relationship Management
• SLA Reporting
• Process Improvement
• Philanthropy Management
• Employee Engagement
• Conflict Resolution
• Organizational Skills
• Communication Skills