Service Desk Support Analyst
Accenture
Job Overview
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Job Description
About the Service Desk Support Analyst Role
The Service Desk Support Analyst at Accenture supports a leading client in the technology sector by working closely with their Social Responsibility department. The team manages operational processes related to the distribution of cash grants to nonprofit organizations, enabling the client’s mission to drive positive social impact.
Responsibilities
- Handle escalations for the Payment Operations Team.
- Resolve issues related to grants payments.
- Manage operational tasks including budget, queue, and data analysis.
- Oversee transactional processes and guide requisitions and invoicing.
- Deliver assigned adhoc tasks within SLA.
- Collaborate globally to achieve accuracy in targets.
- Partner with the client to maintain and update SOPs and documentation.
- Handle legal triaging and manage contract types.
- Assist in reviewing and executing agreements and contracts.
- Conduct risk assessments on contract terms to ensure compliance.
Basic & Preferred Qualifications
Basic Qualifications: Minimum of 1 year experience in contracts management.
Preferred Qualifications: Experience with purchase orders, requisitions, invoices, finance/quantitative background, metrics design, data visualization, and legal awareness.
Professional Skills
- Clear and effective communication.
- Attention to detail.
- Ability to manage complex projects.
- Proficiency in handling large data sets.
- Excellent written and verbal communication skills.
Compensation & Benefits
Accenture offers market competitive benefits including medical, dental, vision, 401(k), bonus opportunities, paid holidays and time off. The compensation varies by location and experience.
Equal Employment Opportunity
Accenture is committed to equal opportunity and providing accommodations for disabilities or religious observances during the recruitment process.
Additional Information
Applicants must have work authorization without sponsorship. Additional notifications apply for California residents.
Key skills/competency
- escalations
- grants
- budget management
- data analysis
- invoicing
- contracts
- risk assessment
- SOP
- legal
- operations
How to Get Hired at Accenture
- Customize your resume: Highlight contracts and operational experience.
- Review Accenture information: Understand company values and benefits.
- Prepare for practical questions: Focus on process management skills.
- Practice communication skills: Sharpen clear, concise explanation of past projects.
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