Service and Experience Design Lead @ Accenture
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Job Details
Who We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
Our living culture and borderless playground allow us to thrive by staying adventurous, visionary, impactful, empathetic, collaborative, transparent, bold and generous.
The Work
As a Service and Experience Design Lead at Accenture, you are a recognized leader with deep design knowledge and a history of successful projects. You uncover user needs through research and translate insights into innovative end-to-end experiences and solutions while balancing business and user needs within a broader ecosystem.
- Advise clients and embed with their teams.
- Frame design challenges and lead collaborative sessions.
- Guide and mentor junior designers and cross-functional teams.
- Conduct user research, design workshops, and prototyping.
- Communicate findings clearly to drive design decisions.
Key Responsibilities
- Lead and manage design teams across remote and onsite settings.
- Facilitate workshops and client engagements to capture user insights.
- Create experience maps, user journeys, and service blueprints.
- Drive user centered design through rapid prototyping methods.
- Collaborate with diverse teams from strategists to technical architects.
What You’ll Need
- Bachelor’s Degree or equivalent work experience.
- Minimum 5 years in Service Design and user centered processes.
- Proven experience in workshop facilitation and rapid prototyping.
- At least 3 years leading and managing design teams.
- Reliability Security clearance eligibility.
Bonus Points
- Experience with Adobe Creative Suite, Figma, Sketch, InVision, or Axure.
- A collaborative mindset and composure under pressure.
Key skills/competency
- Service Design
- Experience Design
- User Research
- Workshop Facilitation
- Prototyping
- User Journeys
- Design Leadership
- Rapid Prototyping
- Human Centered
- Interaction Design
How to Get Hired at Accenture
🎯 Tips for Getting Hired
- Research Accenture: Learn about their culture and recent projects.
- Customize your resume: Highlight relevant design leadership experience.
- Showcase your portfolio: Include case studies and prototypes.
- Prepare for interviews: Demonstrate design thinking and collaboration.