Power Train Service Repair Authorization Agent (Remote)
Accenture · United States
- Hybrid
- Contract
- $42,000 / year
- United States
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Job highlights
- Authorize dealer warranty repairs for OEM vehicles.
- Provide live support to dealers via phone, email, chat.
- Assess repair requests against warranty policy.
- Requires home office with reliable internet.
- Contractor role via third-party supplier, eTeam.
About the role
About The Role
We are seeking a Powertrain Service Center Authorization Agent responsible for authorizing Dealer Warranty repairs for a major U.S.-based OEM vehicles. You will assess repair requests submitted live from Dealers against the OEM’s warranty policy, focusing on technical merit and thoroughness. This role involves providing live support to OEM Dealers, answering questions related to pre-authorization requests. This opportunity is open to individuals located in the Midwest/South/Northeast/West Regions of the United States (USA). The role requires reliable internet access and the ability to manage all responsibilities from a home office. Project hours of operation are Monday – Friday, with an 8-hour shift required between 8:00 AM to 6:00 PM Eastern Time. Contractors will be engaged and paid by a third-party payroll supplier, eTeam.
Core Duties
- Process warranty claims and provide support to the team on technical queries.
- Answer dealer questions via phone, email, or chat regarding warranty policy and claim submission; resolve issues with claim entry and submission.
- Make decisions based on policies, procedures, and the technical merit of the warranty claim.
- Provide live support to the Dealer Service Network in processing claims and resolving questions.
- Maintain quality and service standards of the Warranty Claims processing team to support Service Level Agreements.
- Identify, recommend, and implement operational efficiencies for continuous improvement.
- Determine appropriate escalation points within the team and to Client SMEs.
- Regularly review performance and results with team leadership.
Deliverables or Project Scope
- Warranty Claims Processing: Accurately process all warranty claims.
- Dealer Technical Support: Serve as the primary point of contact for dealer inquiries regarding warranty policies, claim submissions, and technical issues via phone, email, or chat platforms.
- Issue Resolution: Address and resolve dealer concerns related to claim entry.
- Live Dealer Support: Provide real-time guidance to the Dealer Service Network.
Collaboration Tools or Platforms
- Microsoft Office Suite (Excel, Word, Outlook) for documentation and communication.
- Internal inventory management systems for tracking and processing returns.
- Communication tools for coordinating with internal teams, suppliers, and clients.
Qualifications
- High school diploma or GED equivalent.
- 0-2 years of experience in automotive after-sales (post-sale of a vehicle), warranty management, interpreting repair orders, labor times, and service documentation.
- Working knowledge of vehicle systems and diagnostic procedures.
- 2-4 years of experience using PC and various systems.
Preferred Qualifications
- Automotive Service Excellence Certifications (ASE) and/or Mechanical Certification.
- Proficiency in verbal, written, and reading English Language.
- Expert Technicians (> 10 years of experience).
- Strong experience in claim assessing, pre-authority, warranty audits.
Additional Information / Requirements
- Proficiency in verbal, written, and reading English Language.
- Proficient with computer navigation across various systems and software.
- Ability to engage with Automotive Dealers.
- Knowledge of warranty policies and procedures, and technical documentation.
- Knowledge of mechanical and electronic diagnostics, repair cycles, methods, and economic repair evaluation.
- Review incoming pre-authorization requests for accuracy, completeness, and compliance with warranty policy.
- Evaluate repair justifications, diagnostic codes, and supporting documentation.
- Accurately approve or deny repairs based on warranty criteria, cost thresholds, and OEM standards.
- Support internal and external audits by ensuring all records are compliant and accessible.
- Collaborate with engineering, technical support, and warranty teams to resolve complex cases.
How To Apply
Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.
Compliance Notes
This is a contractor role administered through a third-party payroll supplier, eTeam. eTeam will determine compensation, benefits, and applicable employment policies. Contractors are not eligible for employee benefits from Accenture. eTeam will ensure compliance with all applicable federal and state laws. Contractors must have work authorization that does not require future visa sponsorship. Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible.
Key skills/competency
- Warranty Claims Processing
- Dealer Technical Support
- Issue Resolution
- Automotive After Sales
- Warranty Management
- Repair Order Interpretation
- Vehicle Systems Knowledge
- Diagnostic Procedures
- Communication Skills
- Policy Adherence
Skills & topics
- Warranty Claims Processing
- Dealer Technical Support
- Automotive Repair Authorization
- Remote Work
- Contractor Role
- Customer Support
- Vehicle Systems
- Warranty Management
- Accenture
- eTeam
How to get hired
- Tailor your resume: Highlight automotive warranty, repair order interpretation, and dealer support experience.
- Apply via Avature: Submit your resume through the Avature Contractor Exchange as instructed.
- Prepare for screening: Be ready for initial contact from Accenture's Direct Sourcing team.
- Anticipate eTeam contact: eTeam will manage the subsequent steps and onboarding process.
- Understand the role: Familiarize yourself with OEM warranty policies and dealer service networks.
Technical preparation
Study OEM warranty policies and procedures.,Review vehicle systems and diagnostic methods.,Practice interpreting repair orders and labor times.,Familiarize with claim assessing and audit processes.
Behavioral questions
How do you handle difficult dealer inquiries?,Describe a time you improved a process.,How do you make decisions based on policy?,How do you manage multiple tasks efficiently?
Frequently asked questions
- What is the work arrangement for the Powertrain Service Repair Authorization Agent role at Accenture?
- The Powertrain Service Repair Authorization Agent role at Accenture is a remote position, allowing you to work from a home office within the USA. It requires reliable internet access and adherence to specified work hours.
- How is compensation handled for this contractor role at Accenture?
- Compensation for this contractor role is determined and managed by the third-party supplier, eTeam, which also serves as the employer of record. eTeam will handle payroll, benefits, and compliance, with specific hourly ranges provided for different U.S. locations.
- What are the minimum qualifications for the Powertrain Service Repair Authorization Agent position?
- Minimum qualifications include a high school diploma or GED, 0-2 years of experience in automotive after-sales, warranty management, or interpreting repair orders. A working knowledge of vehicle systems and diagnostic procedures, along with 2-4 years of PC usage, is also required.
- What experience is preferred for the Powertrain Service Repair Authorization Agent role?
- Preferred qualifications include ASE certifications, strong verbal and written English skills, extensive experience as an expert technician (over 10 years), and significant experience in claim assessing, pre-authority, and warranty audits.
- What is the application process for the Powertrain Service Repair Authorization Agent role with Accenture?
- To apply, you need to register and submit your resume via the Avature Contractor Exchange. Qualified candidates will first be contacted by Accenture’s Direct Sourcing team for an initial screening, followed by eTeam for the subsequent steps.
- Does this Accenture contractor role offer benefits?
- Yes, the third-party supplier, eTeam, offers a market-competitive suite of benefits, including health, dental, and vision insurance, and a 401(k) retirement savings plan.
- Is there a specific geographic region required for this remote Accenture job?
- Yes, this remote position is open to individuals located in the Midwest, South, Northeast, or West Regions of the United States. You must have work authorization that does not require future visa sponsorship.
- What are the typical work hours for the Powertrain Service Repair Authorization Agent?