Payment Operations Project Coordinator

Payment Operations Project Coordinator at Accenture

Our team at Accenture supports a leading client in the technology sector, partnering closely with their Social Responsibility department. We advance community-focused initiatives by managing operational processes that facilitate the distribution of cash grants to nonprofit organizations. This work helps fund a wide range of meaningful causes, enabling our client’s broader mission to drive positive social impact at scale.

Responsibilities

• Oversight of program calendars, meeting deliverables, and maintaining a master deliverables list.
• Document management, working with Program Managers to establish standards for staff and approved partners.
• Managing the payment process across diverse regional needs.
• Responding to Engagement Support queries from internal and external stakeholders regarding payment status.
• Overseeing conference sponsorships, engagements, and volunteer coordination.
• Maintaining and managing external email aliases for timely communication and proper inquiry routing.
• Supporting data reporting by analyzing key performance and financial metrics for operational planning.
• Providing event support, including workshop and event logistics.
• Coordinating internal decisions on small funding sponsorships and external workshop requests.
• Collaborating globally and with regional leads to set objectives and implement effective process improvements.
• Assisting program managers in developing outreach programs, including event logistics, scheduling, documentation, tracking, and reporting.

Basic Qualifications

• Minimum of 1 year of program or project management or coordination experience.
• Alternatively, a minimum of 1 year of experience in operations or customer service.

Preferred Qualifications

• Bachelor’s degree.
• Experience in payment processing and/or contract management.
• Experience with handling community programs, marketing programs, or events.
• Experience with Salesforce.
• Experience working with ticketing systems, CRMs, or case management software.

Professional Skills Requirements

• Strong written and verbal communication skills.
• Strong analytical skills to understand SLA and KPI reporting.
• Ability to work in a fast-paced environment, demonstrating adaptability and prioritization skills.

Key skills/competency

• Project Coordination
• Payment Processing
• Operations Management
• Stakeholder Communication
• Data Analysis
• Event Logistics
• Process Improvement
• Salesforce
• CRM Software
• Document Management