Payment Operations Program Coordinator

Payment Operations Program Coordinator at Accenture

Our team at Accenture supports a leading technology sector client by partnering with their Social Responsibility department. This role focuses on advancing community-focused initiatives through managing operational processes for distributing cash grants to nonprofit organizations. This work directly contributes to funding a diverse range of meaningful causes, enabling the client's mission to drive significant positive social impact.

Role Responsibilities

• Program management for Social Responsibility initiatives.
• Oversight of program calendars, meeting deliverables, and updating the master deliverables list.
• Document management, establishing standards for staff and approved partners.
• Manage the payment process across various regional needs.
• Address internal and external stakeholder queries regarding payment status.
• Oversee conference sponsorships, engagements, and volunteer coordination.
• Manage external email aliases for timely communication and inquiry routing.
• Analyze key performance and financial metrics to support operational planning.
• Support workshops and event logistics across the team.
• Coordinate internal decisions on small funding sponsorships and external workshop requests.
• Collaborate globally and with regional leads to set objectives and implement process improvements.
• Assist program managers in developing outreach programs, including event coordination, scheduling, documentation, tracking, and reporting.

Basic Qualifications

• Minimum of 2 years of program or project management/coordination experience OR
• Minimum of 2 years of experience in operations or customer service.

Preferred Qualifications

• Bachelor’s degree.
• Experience in payment processing and/or contract management.
• Experience with handling community programs, marketing programs, or events.
• Experience with Salesforce.
• Experience working with ticketing systems, CRMs, or case management software.

Professional Skills

• Strong communication skills, both written and verbal.
• Strong analytical skills for understanding SLA and KPI reporting.
• Ability to work in a fast-paced environment, demonstrating adaptability and prioritization skills.

Key skills/competency

• Program Management
• Payment Operations
• Grant Distribution
• Stakeholder Communication
• Process Improvement
• Event Coordination
• Data Analysis
• Salesforce CRM
• Ticketing Systems
• Social Responsibility