Office Operations Analyst

Office Operations Analyst at Accenture

The Office Operations Analyst plays a crucial role in ensuring a seamless and engaging in-office experience for both clients and employees at Accenture. This position encompasses a broad spectrum of services, including front desk reception, comprehensive internal and external customer support, efficient mail and shipping management, and general administrative assistance.

Core Responsibilities

You will be instrumental in preparing and maintaining conference rooms for executive meetings, utilizing online tools for space reservations, and managing internal distribution lists. A key part of your role involves assisting clients with guest badges and WiFi access, while also providing general support as needed. The majority of daily tasks will be completed independently, adhering to office guidelines and under general supervision. You will deliver personalized customer support, ensuring accurate information, efficient service, and timely follow-up.

As a proactive and energetic member of the Office Services team, you will support critical office functions and provide attentive, detailed customer care. Responsibilities also include:

• Auditing for Life Safety compliance.
• Supporting finance functions and providing security.
• Managing reservations and catering support for customers.
• Providing cross-support to the local technology team.
• Assisting with high-profile in-office events as required.

Fostering an Engaging Environment

You will actively contribute to fostering an engaging in-office experience by supporting various office functions, maintaining a positive and helpful mindset, and proactively assisting people with new office tools. This includes assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for employees. You may also volunteer for and support broader work activities at the location/office level, such as office events, client events, and marketing and communications functions.

Job Responsibilities Detail

• Business Partner: Provide outstanding customer support to Accenture customers.
• Life Safety: Support efforts including badge access, audit reports, and general CCure administration.
• Operations Management: Plan and manage operations and delivery of services, ensuring compliance with policies, budgets, and guidelines. Review performance against business objectives.
• Value Addition: Identify new ways to add value and proactively take on new tasks for team productivity.
• Workplace Services: Independently complete a wide range of activities such as workspace set-up, A/V support, catering set-up and breakdown, welcome desk coverage, floor operations support, and space utilization management.
• Technology Support: Understand Accenture's collaboration/technology tools and support customer utilization.
• Event Execution: Support the planning and execution of all on-site meetings and events.
• Process Improvement: Make suggestions and implement changes to ensure a seamless office experience.
• Invoice Management: Receive, review, and allocate Workplace Solutions invoices, resolve billing issues, and manage vendor relationships.
• Data Analysis: Prepare, pull, and analyze data reports related to in-office bookings and activities.
• Problem Solving: Proactively analyze and solve problems with a high level of professionalism and executive presence.
• Team Collaboration: Work as an individual contributor within a team, understanding that decisions impact own work and others.
• Integrated Team: Collaborate with the local services team, including EA, Office Services, and Local Technology Enablement, to provide a comfortable customer experience.

Basic Qualifications

• Minimum of 3 years of customer service experience, preferably in a hospitality or administrative role.
• Minimum of 2 years of hospitality experience, preferably in a hotel front office role or office admin role.

Preferred Qualifications

• Proficiency with MS Office Suite and ability to learn new platforms/technologies.
• Ability to lift/move up to 40lbs.
• Experience in meeting/event coordination.
• Knowledge of office services operations.
• Strong interpersonal and customer service skills.
• Experience working with property management systems and tools.

Key skills/competency

• Customer Service
• Office Operations
• Event Coordination
• Administrative Support
• Vendor Management
• Workplace Solutions
• Life Safety Auditing
• Technology Support
• Data Analysis
• Problem Solving