Account Director

About Droga5, part of Accenture Song

Droga5, part of Accenture Song, is a creative agency with offices in New York, London, Dublin, Tokyo and São Paulo. From integrated communications and experience innovation to business design, Droga5 exists to build and sustain the most influential brands of the 21st century through creativity. Droga5 was founded in 2006 and has been recognized as Agency of the Year more than 25 times and was named both Ad Age and Adweek’s Agency of the Decade (2010–2019). Visit Droga5.com or @droga5 on all social platforms to get to know us better.

Job Summary

The discipline of Account Management exists to create an environment for great work to thrive. Account Management sets the tone, pace and ways of working. The Account Department has to weigh and balance client needs with agency ambitions to determine the vision, and then make sure everyone is clear on that vision and how to get there. Despite the title, Account Management doesn’t manage accounts, they ultimately drive businesses. The Account Director is the day-to-day lead of the team, the work and has oversight of the process at scale. Beyond process and creative output, they are strategic partners to the day-to-day and senior clients. They work closely with the Group Account Director and Executive Group Director to set the tone and pace of a business, and help to ensure that both vision and tone are understood and reflected by all on the team.

Job Responsibilities

• Drive the client relationship by knowing their organization and business inside and out, act as their trusted partner and lead daily contact.
• Strong input on strategy and a clear point of view on creative work.
• Provide guidance and training to the rest of the team and confidently manages without authority.
• Responsible for agency delivery at highest quality across all projects.
• Gets the best work out of the client, the agency and the team, and fosters an environment where everyone feels supported and brave about ideas.
• Trusted leader of the agency team who can articulate macro business context and agency ambition, and can mobilize the team.
• Possesses a clear understanding of our business and the triggers and drivers of profitability.
• Senior day-to-day clients' trusted voice and partner, and can proxy for the Group Account Director when meeting the senior clients.
• A clear and well-articulated point of view on the client’s business and ensures the internal team understands the client’s aims and goals.
• Brings an informed and independent point of view to strategic thinking and the creative work.
• Strategizes and architects the agency’s best approach to situations, thinking several steps ahead with all the potential repercussions.
• Clearly articulates the agency’s agenda and point of view.
• Confidently manages divergent opinions—internally and externally—creating an aligned path forward.
• Possesses nuanced understanding of the agency business, and proactively advises the Group Account Director on thoughts and opportunities for organic growth.
• Understands when and how the Group Account Directors need to be involved internally and externally, and can clearly and concisely brief the Group Account Directors on situations, potential solutions and desired outcomes.
• Manages staffing allocations and flighting to ensure we’re set up for success while working efficiently and profitably.
• Understand how to build a staff plan and fee proposal, and provides input on annual statements of work with an informed point of view.
• Opens and closes meetings by providing clarity and direction, and confidently guides conversation throughout to desired outcome.

Basic Qualifications

• 7+ years of experience in client or account management in an advertising agency environment.

Preferred Qualifications

• Bachelor's degree and advertising agency experience.
• Advanced knowledge of Excel and Keynote.
• Familiarity with accounting/math principles.
• Exceptional written and verbal communication skills.
• High attention to detail.
• Strong time-management and organizational skills.
• Strong client-service orientation.
• Flexible to evolving responsibilities and last-minute changes.
• Influential and effective leadership skills.
• Ability to thrive in a fast-paced and high-pressure environment.
• Ability to work more than 40 hours per week.
• Willingness to travel when needed.

Key skills/competency

• Account Management
• Client Relationship Management
• Strategic Planning
• Creative Direction
• Team Leadership
• Business Development
• Project Management
• Financial Acumen
• Communication Skills
• Problem-Solving