Account Manager

Account Manager

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

TMW is a leading integrated creative and communications agency, based across London and Bristol. Proudly wired differently, we believe that the best ideas work everywhere. We combine standout creativity with end-to-end connectivity to create ideas that move people in every channel.

The Role

You will be part of the Client Services team who work together to deliver successful B2C marketing campaigns, driving a ‘digital first’ agenda. With exposure within this tight-knit team to the experienced SAMs and ADs, you’ll have plenty of opportunities to develop and hone your skills across the board, as well as showcase your talents and interests across the wider agency.

The Day to Day (Responsibilities)

• You will be the go-to contact for clients' digital deliverables across a range of channels – email, MMS/SMS and RCS.
• Work closely with the internal team and clients to lead day-to-day client communication and meetings.
• Take briefs from the client, organize internal kick-offs, and manage creative teams to deliver on time and on budget.
• Build strong relationships both internally and externally with a can-do approach.
• Demonstrate motivation to learn and develop, with high organizational skills and a solution-oriented approach.

What You’ll Need to Succeed (Qualifications and Experience)

• Brief writing: Ability to write engaging and informative briefs that clearly communicate activity and desired response.
• Project Scoping: Understanding of scoping campaigns, ensuring creation of accurate resource plans, project schedules and price quotes, with clarity on scope inclusions/exclusions.
• An Eye for Detail: Ensuring an excellent standard of delivery from the agency.
• Strong Communication Skills: Calm, clear, confident communicator, active listener, problem-solver, building trusted relationships and fostering collaboration.
• Positive Attitude: A ‘can-do / go-getter’ attitude.
• Quick, self-motivated learner: Genuine interest in clients’ businesses, audiences, and challenges.
• High level of organizational skills: Ability to prioritize multiple tasks and operate in a fast-paced, time-sensitive environment.
• Understanding of CRM across multiple channels. Telecommunications experience is beneficial but not essential.

Work Environment

We operate a fully hybrid model, with all employees able to choose where they work. Whilst also acknowledging there are times when face-to-face collaboration in our London-based, Farringdon office is preferred.

Accenture reserves the right to close the role at any time. #TMW

What We’ll Give You

• A thriving career with opportunities to learn from passionate colleagues and mentors.
• Exciting and varied client work.
• A hugely sociable team.
• Competitive basic salary and an extensive benefits package including:
• Minimum 25 days holiday
• Private medical insurance
• 3 Volunteer days for charitable work
• Family Friendly and Flexible Hybrid working policies
• Attractive Pension and Financial wellbeing support
• Private Healthcare and Mental Wellbeing support

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimise their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Key skills/competency

• Account Management
• Client Relationship Management
• B2C Marketing Campaigns
• Digital Deliverables
• Email Marketing
• SMS Marketing
• Project Scoping
• Brief Writing
• CRM Understanding
• Communication Skills