Trust & Safety New Associate
Accenture in India · Navi Mumbai, Maharashtra, India
- On site
- Full-time
- $30,000 / year
- Navi Mumbai, Maharashtra, India
Job highlights
- Moderate online content to ensure safety.
- Analyze user profiles, audio, video, text.
- Investigate and resolve reported issues.
- Requires strong resilience and critical thinking.
- Entry-level role with global impact.
About the role
Job Title: Trust & Safety New Associate
Accenture is seeking a Trust & Safety New Associate to join their team in India. This role focuses on User-Generated Content Moderation to ensure online safety.
About Accenture
Accenture is a global professional services company leading in digital, cloud, and security. With a vast network of nearly 784,000 professionals across over 120 countries, Accenture delivers Strategy and Consulting, Technology and Operations services, and Accenture Song. They are committed to harnessing the power of change for shared success.
What You Will Do
As a Content Moderator within Accenture Operations' Trust and Safety offering, you will play a crucial role in maintaining the quality and safety of online content. Your responsibilities will include:
- Analyzing and reviewing user profiles, audio, videos, and text-based content.
- Investigating, escalating, and resolving issues reported by users or flagged by systems.
- Contributing to keeping the internet safe and supporting platform companies.
- Gaining valuable hands-on job experience while making a positive societal impact.
Note: Due to the nature of the role, individuals may be exposed to flashing lights or contrasting light and dark patterns.
What We Are Looking For
This is a meaningful yet challenging role requiring strong resilience and coping skills. Individuals may be exposed to objectionable and sensitive content. Accenture prioritizes the well-being of its employees and offers robust support programs.
- Strong coping, emotional resilience, and stress-management skills.
- Excellent comprehension, communication, and English proficiency.
- Ability to perform duties objectively, free from biases, adhering strictly to client policies.
- Strong attention to detail and ability to synthesize information from multiple sources.
- Sound critical thinking and decision-making abilities.
- Deep familiarity and passion for the internet, online platforms, and internet culture.
- High cultural awareness of relevant political and social situations.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work differing rotations/shifts and non-standard work hours.
- Commitment to quality, efficiency, and effectiveness.
- Previous experience in business process outsourcing, customer service, or content moderation is a plus.
Roles and Responsibilities:
- Review, classify, and/or remove content according to client guidelines using specific tools.
- Stay updated on evolving client policies and guidelines.
- Investigate, resolve, and escalate complex content issues to the Trust and Safety team.
- Act as an advocate for the user community.
- Participate in process improvement initiatives.
- Engage in continuous training and discussions for professional development.
- Discuss socially sensitive topics to ensure community safety.
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
Key skills/competency
- Content Moderation
- User-Generated Content
- Trust and Safety
- Policy Enforcement
- Risk Assessment
- Online Safety
- Content Analysis
- Resilience
- Attention to Detail
- Critical Thinking
Skills & topics
- Trust & Safety
- Content Moderation
- User-Generated Content
- Online Safety
- Policy Enforcement
- Accenture
- Entry Level
- Associate
- India
- Customer Service
How to get hired
- Tailor your resume: Highlight content moderation, analytical skills, and resilience.
- Showcase internet passion: Emphasize familiarity with online platforms and culture.
- Prepare for resilience questions: Discuss coping mechanisms for sensitive content.
- Demonstrate critical thinking: Be ready to analyze scenarios and apply policies.
- Apply early: Submit your application promptly for the Trust & Safety Associate role.
Technical preparation
Master content moderation platform tools.,Understand UGC policies thoroughly.,Practice analyzing diverse content types.,Develop efficient review workflows.
Behavioral questions
Describe handling emotionally taxing content.,How do you remain unbiased in decisions?,Share an example of strong attention to detail.,How do you adapt to policy changes?
Frequently asked questions
- What are the key responsibilities of a Trust & Safety New Associate at Accenture India?
- As a Trust & Safety New Associate at Accenture India, your primary responsibility will be to moderate user-generated content. This involves analyzing and reviewing various content types, investigating issues, and ensuring adherence to client guidelines to maintain online safety. You will also participate in process improvements and continuous training.
- What qualifications are needed for the Trust & Safety New Associate position at Accenture?
- The required qualification for the Trust & Safety New Associate role at Accenture is any graduation. While no specific degree is mandated, a strong command of English and excellent comprehension skills are essential. Zero to one year of experience is preferred, making it an excellent entry-level opportunity.
- Is prior experience in content moderation required for this Accenture role?
- Previous experience in business process outsourcing, customer service, or content moderation is listed as a plus for the Trust & Safety New Associate position at Accenture, but it is not strictly required. The role is suitable for individuals with 0-1 years of experience who possess strong analytical and resilience skills.
- What kind of support does Accenture offer for the challenges of content moderation?
- Accenture is committed to the well-being of its Trust & Safety team. They offer a dedicated well-being support program designed specifically for this community, providing valuable skills and resources to promote individual and collective resilience and effective stress management.
- What are the essential soft skills for a Trust & Safety New Associate at Accenture?
- Essential soft skills for this role include strong emotional resilience, coping mechanisms, and stress management. You'll also need excellent comprehension, communication, attention to detail, critical thinking, decision-making skills, and the ability to work objectively without personal bias.
- Does Accenture offer growth opportunities for a Trust & Safety New Associate?
- Yes, Accenture emphasizes continuous development. Associates participate in continuous training programs and workgroup discussions to enhance their skills and optimize their performance in the role. This commitment to learning supports professional growth within the Trust & Safety domain.
- How does Accenture ensure fairness in content moderation?
- Accenture emphasizes the importance of performing duties objectively and devoid of inherent biases or personal beliefs. Associates are expected to strictly adhere to client policies, ensuring that all moderation decisions are made in the best interest of those policies and the platform's integrity.
- What is the typical work environment for a Trust & Safety New Associate at Accenture India?
- The work environment involves reviewing and moderating online content, which can sometimes expose individuals to sensitive material. The role requires flexibility to work differing rotations/shifts and non-standard hours in a fast-paced environment. Accenture provides support programs to help manage the demands of the role.