Trust & Safety New Associate

Job Title: Trust & Safety New Associate

Accenture is seeking a Trust & Safety New Associate to join their team in India. This role focuses on User-Generated Content Moderation to ensure online safety.

About Accenture

Accenture is a global professional services company leading in digital, cloud, and security. With a vast network of nearly 784,000 professionals across over 120 countries, Accenture delivers Strategy and Consulting, Technology and Operations services, and Accenture Song. They are committed to harnessing the power of change for shared success.

What You Will Do

As a Content Moderator within Accenture Operations' Trust and Safety offering, you will play a crucial role in maintaining the quality and safety of online content. Your responsibilities will include:

• Analyzing and reviewing user profiles, audio, videos, and text-based content.
• Investigating, escalating, and resolving issues reported by users or flagged by systems.
• Contributing to keeping the internet safe and supporting platform companies.
• Gaining valuable hands-on job experience while making a positive societal impact.

Note: Due to the nature of the role, individuals may be exposed to flashing lights or contrasting light and dark patterns.

What We Are Looking For

This is a meaningful yet challenging role requiring strong resilience and coping skills. Individuals may be exposed to objectionable and sensitive content. Accenture prioritizes the well-being of its employees and offers robust support programs.

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English proficiency.
• Ability to perform duties objectively, free from biases, adhering strictly to client policies.
• Strong attention to detail and ability to synthesize information from multiple sources.
• Sound critical thinking and decision-making abilities.
• Deep familiarity and passion for the internet, online platforms, and internet culture.
• High cultural awareness of relevant political and social situations.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work differing rotations/shifts and non-standard work hours.
• Commitment to quality, efficiency, and effectiveness.
• Previous experience in business process outsourcing, customer service, or content moderation is a plus.

Roles and Responsibilities:

• Review, classify, and/or remove content according to client guidelines using specific tools.
• Stay updated on evolving client policies and guidelines.
• Investigate, resolve, and escalate complex content issues to the Trust and Safety team.
• Act as an advocate for the user community.
• Participate in process improvement initiatives.
• Engage in continuous training and discussions for professional development.
• Discuss socially sensitive topics to ensure community safety.

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

Key skills/competency

• Content Moderation
• User-Generated Content
• Trust and Safety
• Policy Enforcement
• Risk Assessment
• Online Safety
• Content Analysis
• Resilience
• Attention to Detail
• Critical Thinking