Trust & Safety New Associate

Trust & Safety New Associate at Accenture in India

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. As a Trust & Safety New Associate, you will serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience, delivering value to our clients, and making a larger impact on society.

What you will do:

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and/or resolve issues that are reported by users or flagged by the system.
• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

What we are looking for:

Content moderation is meaningful work that helps keep the internet safe, but it can also be challenging. Individuals in this role may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, strong resilience and coping skills are essential. Accenture provides robust support and resources, including active participation in a well-being support program designed specifically for the Trust & Safety community.

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and (English) skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Must be over 18 years of age and willing to work weekends and holidays.
• Qualifications: Any Graduation.
• Years of Experience: 0 to 1 years.