Technology Support Engineer
Accenture in India · Navi Mumbai, Maharashtra, India
- On site
- Full-time
- ₹600,000 / year
- Navi Mumbai, Maharashtra, India
Job highlights
- Resolve incidents and problems across business systems.
- Ensure operational stability and implement changes.
- Update knowledge base for effective troubleshooting.
- Collaborate with vendors and service management teams.
- Minimum 2 years experience required.
About the role
Technology Support Engineer
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and effectiveness of the technology support operations.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to processes and procedures.
- Engage in continuous learning to stay updated with the latest technology trends and solutions.
Professional & Technical Skills:
- Proficiency in Workplace Technology Solutions.
- Strong analytical and problem-solving skills.
- Experience with incident management and service desk tools.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with ITIL framework and best practices.
Key skills/competency:
- Technology Support Engineer
- Workplace Technology Solutions
- Incident Management
- Problem Solving
- Service Desk
- ITIL
- Troubleshooting
- RFC
- Knowledge Base Management
- Vendor Collaboration
Skills & topics
- Technology Support Engineer
- Workplace Technology Solutions
- Incident Management
- Problem Solving
- Service Desk
- ITIL
- Troubleshooting
- Change Management
- Technical Support
- IT Operations
How to get hired
- Tailor your resume: Highlight your experience with Workplace Technology Solutions and incident management.
- Showcase problem-solving skills: Emphasize your ability to analyze and resolve complex technical issues.
- Demonstrate ITIL knowledge: Mention your familiarity with ITIL framework and best practices in your application.
- Prepare for technical questions: Be ready to discuss your experience with service desk tools and troubleshooting methodologies.
- Research Accenture India: Understand their values and recent projects to align your application.
Technical preparation
Master Workplace Technology Solutions.,Practice incident and problem management.,Familiarize with service desk tools.,Study ITIL framework and best practices.
Behavioral questions
Describe a complex technical problem you solved.,How do you handle high-pressure situations?,How do you collaborate with different teams?,How do you ensure operational stability?
Frequently asked questions
- What specific Workplace Technology Solutions experience is Accenture India looking for in a Technology Support Engineer?
- Accenture India is looking for candidates with proven proficiency in Workplace Technology Solutions. This includes experience with the technologies and tools commonly used in modern office environments, such as hardware, software, networking, and collaboration tools, essential for resolving incidents and ensuring operational stability.
- How important is ITIL knowledge for the Technology Support Engineer role at Accenture in India?
- Familiarity with the ITIL framework and best practices is considered a 'must-have' skill. This indicates that Accenture India values a structured approach to IT service management, including incident management, problem management, and change management, for effective technology support operations.
- What are the educational requirements for the Technology Support Engineer position at Accenture India?
- Accenture India requires candidates to have completed 15 years of full-time education for this Technology Support Engineer role. This suggests a preference for candidates with a comprehensive educational background.
- Does Accenture India offer opportunities for career growth within the Technology Support Engineer role?
- The role description mentions the expectation to perform independently and become a Subject Matter Expert (SME), along with continuous learning. This suggests that Accenture India supports career progression and specialization within the technology support field for its engineers.
- What is the primary responsibility of a Technology Support Engineer at Accenture in India?
- The primary responsibility is to resolve incidents and problems across multiple business system components, ensuring operational stability. This involves creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors and service management teams for issue analysis and resolution.