3rd Line IT Support Consultant @ Academia Ltd t/a Smartdesc
Your Application Journey
Email Hiring Manager
Job Details
About the Role: 3rd Line IT Support Consultant
We are seeking an experienced technical consultant to join our Customer Infrastructure Team, working for one of Smartdesc’s largest global clients. This hybrid role based in Hemel Hempstead demands strong technical problem solving skills and the ability to work independently with guidance available as needed.
Key Responsibilities
- Maintain IT systems and resolve escalations.
- Propose and implement IT infrastructure improvements.
- Ensure high quality service for client IT infrastructure.
Technical Skills
The ideal candidate will be proficient in:
- VMWare vSphere and Microsoft Hyper-V with SCVMM in clustered environments
- Storage Platforms such as Nimble, NetApp, IBM
- Physical Server Equipment from HPE, Dell, IBM
- Configuration and troubleshooting of Azure AD, Conditional Access, MFA, Enterprise Apps, and Azure AD Sync
- Managing Hybrid & Native 365 environments
- Administration and Migration of Active Directory and MS Exchange to Office 365
- Email security with Mimecast and Microsoft Defender for 365
- DNS troubleshooting and configuration
- Proficiency in PowerShell scripting
- Experience with Windows Server platforms and Group Policy
- RDS including RemoteApp / Remote Desktop Gateway
- Networking technologies and troubleshooting TCP/IP issues
- Firewall, router and switch configuration/troubleshooting
- Veeam Backup & Replication for backup and disaster recovery
About Smartdesc
Smartdesc (part of the Academia Group) is an IT Service Provider and Microsoft Gold Partner focused on supporting not-for-profit organisations in the UK. Working with organizations like Mind, YMCA and WaterAid, they provide IT strategy, cybersecurity, helpdesk support, and project management.
Culture & Development
We emphasize personal development with structured Professional Development Plans, access to industry-leading e-Learning, paid certifications, and protected learning time. With a flat management structure and high staff retention, our team benefits from a supportive and autonomous work environment.
Key skills/competency
3rd Line IT Support Consultant, Technical, Infrastructure, Azure, Networking, VMWare, Active Directory, Office 365, PowerShell, Hybrid
How to Get Hired at Academia Ltd t/a Smartdesc
🎯 Tips for Getting Hired
- Research Academia Ltd t/a Smartdesc: Understand their client base and values.
- Customize your resume: Highlight relevant IT support and infrastructure skills.
- Showcase your technical expertise: Emphasize experience in VMWare, Azure, networking.
- Prepare for scenario questions: Practice problem-solving under pressure.