Enterprise Account Manager

About the Enterprise Account Manager Role at Absorb Software

We believe strong relationships power strong results. Our account managers lead with integrity, listen with intention, and work across teams to deliver solutions that truly matter. When our customers grow, our company grows with them.

James Levine, VP Strategic Account Management

The Enterprise Account Manager is a critical role at Absorb Software. We’re looking for someone who has demonstrated experience working with large, complex organizations, having built strategic account plans and successfully closed meaningful land and expand opportunities with those accounts. Your past experiences, advice, and sales acumen will have a direct impact on Absorb’s mission.

We’re seeking an individual with deep experience who can quickly build relationships and identify growth opportunities within our current customer base. You will then communicate internally what you need to execute on those plans to see significant expansion within our most strategic customers. This role is supported by all levels and sectors of Absorb Software, allowing you to interface with teams and executives across all business units to ensure your and our customers' success. If this sounds familiar and exciting, we encourage you to join Absorb Software and make a significant impact!

What You’ll Do

• Build trust and meaningful relationships with key decision-makers across Absorb’s highest-value customers, establishing Absorb Software as a long-term strategic partner.
• Develop and execute strategic account plans that uncover new growth opportunities and drive consistent upsell and cross-sell results.
• Partner closely with internal teams, including Leadership, Solutions Engineering, and Account Development, to move expansion opportunities from early discovery through closed-won.
• Manage your pipeline with discipline and accuracy, taking timely actions to advance deals and maintain strong forecast health.
• Collaborate with Support, Product, and Technology teams to become a subject matter expert in Absorb LMS and the broader learning technology space.
• Deliver compelling product demonstrations and present pricing options that align with customer goals while supporting Absorb’s ongoing revenue growth.
• Work hand-in-hand with Customer Success to identify potential risks, address challenges early, and protect revenue through proactive churn mitigation.
• Maintain clear and timely documentation using our customer and prospect engagement tools to support visibility, forecasting, and team collaboration.
• Stay informed on market and competitor trends and share insights that help refine strategy and strengthen Absorb Software’s position in the learning management landscape.

What You’ll Bring

• 6+ years of experience in technology sales and enterprise client management, leading full-cycle account ownership from retention and optimization to strategic expansion for large global organizations.
• Experience managing and closing $100k+ deals.
• Ability to become a trusted advisor to senior leaders within client organizations.
• Very strong business communication skills (written and verbal).
• Experience working with a global client base.
• Ability to travel for business when required.
• Strong internal team player.

Additional preferred qualifications:

• Post-secondary degree – business undergraduate degree or MBA.

Technologies We Use

AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat.

What We Offer

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee-driven DE&I programs.

Who We Are

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces, and communities.

Our Values Are Simple

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer; we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements, and individual qualifications. In the event a current Absorb employee would like to apply for this role, they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application, and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Key Skills/Competency

• Enterprise Account Management
• Strategic Account Planning
• SaaS Sales
• Relationship Building
• Pipeline Management
• Upselling
• Cross-selling
• CRM Software
• Churn Mitigation
• Business Communication