Customer Marketing Specialist
AbsenceSoft
Job Overview
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Job Description
About AbsenceSoft
At AbsenceSoft, we’re transforming the employee experience with secure and intuitive technology built by HR professionals for HR professionals. We drive humanity, certainty, and efficiency in complex workplace situations.
Role Overview: Customer Marketing Specialist
You will work with Customer Success, Product, and Sales teams to create campaigns that drive engagement, advocacy, and retention for our B2B SaaS platform.
What You Will Do
- Support planning and execution of customer marketing programs to drive adoption, retention, and expansion.
- Manage customer advocacy initiatives including case studies, testimonials, and reference programs.
- Plan and execute upsell and renewal campaigns for revenue growth.
- Coordinate with teams on communication strategies for onboarding, product adoption, and renewals.
- Help organize customer events, webinars, and community engagement programs.
- Draft content that highlights customer success stories and showcases platform value.
- Track and report on campaign effectiveness using key performance indicators.
- Support product launches and feature adoption campaigns.
What You Will Bring
- 1–3 years of marketing or customer marketing experience.
- Strong writing and content creation skills.
- Ability to manage multiple projects and meet deadlines.
- Excellent communication and organizational skills.
- A collaborative and proactive approach.
- A customer-focused mindset and eagerness to learn.
Why Join Us
Work remotely, enjoy flexible work arrangements and career growth in a company that values innovation, diversity, collaboration, and accountability. Comprehensive benefits, performance bonuses, and equity opportunities are offered, alongside flexible time off to balance work and life.
Key Skills/Competency
- Customer Marketing
- B2B SaaS
- Campaign Management
- Content Creation
- Advocacy Programs
- Analytical Reporting
- Project Coordination
- Event Planning
- Communication
- Team Collaboration
How to Get Hired at AbsenceSoft
- Customize your resume: Highlight customer marketing and SaaS experience.
- Research AbsenceSoft: Understand its mission and remote culture.
- Showcase project management: Detail multi-team campaign experiences.
- Prepare examples: Emphasize content creation and strategy results.
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