Support Coordinator
Ability Options · Sydney, New South Wales, Australia
- On site
- Full-time
- A$85,794 / year
- Sydney, New South Wales, Australia
Job highlights
- Manage NDIS plans and budgets for participants.
- Assist teams in service delivery and evaluation.
- Adhere to billable hours and reporting requirements.
- Work independently, problem-solve, and meet targets.
- Utilize strong communication and stakeholder skills.
About the role
Support Coordinator
The Role
Remote location, however, some travel may be required to attend team meetings.
Employment: Permanent Full-time, 38 hours per week.
Remuneration: $44.58 per hour + super + NFP salary packaging.
As a Support Coordinator, you will be committed to ensuring that people’s individualised support requirements are fulfilled, with a strong focus on seeing people move towards personal goals. The successful candidate will enjoy working in a flexible and constantly changing environment where time management and attention to detail are key. You will need the initiative to work and solve problems unsupervised, with a strong focus on reaching set goals and targets.
You Will Be Responsible For
- Supporting NDIS eligible participants with the management of their NDIS plan and budget.
- Assisting a team of Case Coordinators and other Support Managers to plan, implement and evaluate a range of support services which meet participants’ outcomes.
- Operating within a billable hours framework ensuring strict compliance with all reporting and auditing requirements.
- Taking the initiative to work and solve problems unsupervised, with a strong focus on reaching set goals and targets.
Essential Criteria
- Demonstrated minimum 1 year experience in Support coordination.
- Strong communication skills – written and verbal.
- Ability to liaise effectively with participants, customers, community groups, employees, external agencies, government departments and other stakeholders.
- Valid Working With Children Check for paid employment (or willingness to obtain).
- Valid NDIS Workers Check (or willingness to obtain).
- Knowledge of and commitment to child safe standards and mandatory reporting requirements.
- Valid NSW Driver Licence (minimum P2).
Culture & Benefits
Ability Options is a value-driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.
In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for-profit salary packaging.
If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!
Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.
Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.
Key skills/competency
- Support Coordination
- NDIS
- Case Management
- Participant Support
- Time Management
- Communication Skills
- Problem Solving
- Attention to Detail
- Stakeholder Management
- Child Safe Standards
Skills & topics
- Support Coordinator
- NDIS
- Case Management
- Participant Support
- Remote Work
- Disability Services
- Social Work
- Non-profit
- Healthcare
- Australia
How to get hired
- Tailor your resume: Highlight your 1+ year of Support Coordination experience and NDIS knowledge.
- Showcase communication: Emphasize your ability to liaise with diverse stakeholders.
- Demonstrate initiative: Provide examples of unsupervised problem-solving and goal achievement.
- Obtain checks: Ensure you have or are willing to get a WWC Check and NDIS Worker Check.
- Express passion: Clearly articulate your commitment to supporting individuals and their goals.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of a Support Coordinator at Ability Options?
- The primary responsibility of a Support Coordinator at Ability Options is to ensure participants' individualized support requirements are met, focusing on helping them achieve personal goals and managing their NDIS plans and budgets.
- Is this a remote position, and are there any travel requirements for the Support Coordinator role?
- Yes, this Support Coordinator position is a remote role. However, some travel may be required to attend team meetings.
- What are the essential criteria for the Support Coordinator role at Ability Options?
- Essential criteria include a minimum of 1 year of experience in Support Coordination, strong written and verbal communication skills, the ability to liaise effectively with various stakeholders, a valid Working With Children Check and NDIS Worker Check (or willingness to obtain), knowledge of child safe standards, and a valid NSW Driver Licence.
- What kind of benefits can I expect as a Support Coordinator at Ability Options?
- Benefits include a competitive remuneration package with NFP salary packaging, access to Fitness Passport, employee discounts, a rewards and recognition program, and flexible work arrangements such as RDOs.
- Does Ability Options encourage applications from diverse backgrounds for the Support Coordinator position?
- Yes, Ability Options is an equal opportunity employer and strongly encourages applications from all backgrounds, ages, and genders, including Aboriginal and Torres Strait Islander peoples and people with disabilities.
- What is the remuneration for the Support Coordinator role?
- The remuneration for the Support Coordinator role is $44.58 per hour, plus superannuation and NFP salary packaging benefits.
- What is the employment type and hours for this Support Coordinator job?
- This is a Permanent Full-time position, requiring 38 hours of work per week.