Administration Trainee Customer Service
Ability Advocates
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Administration Trainee - Customer Service & Records (Inclusive Traineeship) at Ability Advocates
Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026. This is a paid traineeship for people with disability who would like to build confidence in communication-focused office roles, with structured support.
About The Inclusive Traineeship Program
The program combines:
- Paid employment
- Formal training
- Supported onboarding
- Gradual skill development
- Ongoing professional support
About This Role – Customer & Governance Services
These roles involve interaction with customers or internal stakeholders, supported by:
- Clear scripts and procedures
- Escalation pathways
- Team supervision
The environment may be busy at times but is well structured.
Key Responsibilities
Depending on the team, you may:
- Respond to enquiries (phone, email or in person)
- Manage documents and records
- Track requests and correspondence
- Update systems accurately
- Escalate complex matters appropriately
This Role May Suit You If You:
- Like helping people or problem solving
- Want to build communication confidence
- Are comfortable learning scripted responses
- Prefer having clear guidance and support
Key skills/competency
- Customer Service
- Administration
- Communication Skills
- Record Management
- Problem Solving
- Adaptability
- Teamwork
- Attention to Detail
- Enthusiasm
- Learning Agility
How to Get Hired at Ability Advocates
- Tailor your resume: Highlight any customer service or administrative experience, emphasizing your willingness to learn and grow in office environments.
- Showcase your strengths: In your application and interviews, emphasize your desire to help people, problem-solve, and build communication confidence.
- Understand the program: Research the Inclusive Traineeship Program to articulate why this structured support and development approach is a good fit for you.
- Prepare for support: Be ready to discuss how you thrive with clear guidance, scripts, and team supervision in a structured setting.
- Ask insightful questions: Prepare questions about the training, support systems, and day-to-day responsibilities to show your engagement.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background