Engineer, Observability (Remote)

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Summary

As a Technical Product Owner, Observability on the Site Reliability team, you will be instrumental in monitoring our digital platforms to ensure optimal health and performance for our customers. Your primary goal is to serve as the central point for observability, collaborating with various teams to provide essential visibility and ensure our websites meet and exceed customer expectations. This role focuses on improving the adoption of our session replay tool, reducing customer struggle, and accelerating Mean Time To Recovery (MTTR).

What You Will Be Doing

• Maintain and communicate the observability roadmap, aligning progress with cross-functional partners.
• Build relationships with Engineering, Voice of Customer, CX, Analytics, and Product Owners to identify observability gaps and influence SLOs.
• Gather requirements to build and maintain reports and alerts for monitoring and reaction to relevant opportunities.
• Perform ad hoc analysis using reporting, alerts, and partner feedback.
• Leverage front-end engineering knowledge (HTML, CSS, JavaScript, browser dev tools) to analyze customer struggle, Core Web Vitals, and client-side errors using session replay tools.
• Provide technical insights, hypotheses, and next steps based on analysis.
• Serve as a technical liaison to engineering teams, triaging customer experience anomalies, aligning on ownership and priority, and packaging findings into actionable work.
• Identify opportunities for training sessions and coordinate with internal partners.
• Explore leveraging new technologies, such as AI, to enhance observability.
• Manage the session replay tool vendor relationship, including pushing for improvements, issue resolution, and managing budgets and RFPs.

What You Need To Bring

• 3+ years of proven experience identifying performance concerns/customer struggle and driving improvements for websites.
• 4+ years of relevant front-end web development experience is preferred.
• A Bachelor's degree or an additional 3 years of relevant work experience is preferred.
• Experience with session replay tools (FullStory, Quantum Metrics, Glassbox, etc.) or other observability tools (Adobe Analytics, Dynatrace, Splunk, etc.).
• A strong desire to find problems, understand them, determine customer impact, and collaborate with teams to resolve them.
• Working knowledge of front-end technologies such as HTML, CSS, JavaScript, and browser developer tools.
• Ability to interpret and analyze session replay data to identify customer struggle and hypothesize technical root causes.
• Experience debugging client-side issues and understanding front-end code interaction with APIs and backend systems.
• Strong communication skills to articulate technical findings to both engineering and non-technical stakeholders.
• Experience collaborating with engineering and product teams to triage and prioritize customer-impacting issues.
• Proactive in initiating, leading, and driving discussions/meetings with internal & external partners.
• Basic data literacy and a solid understanding of website KPIs and their interplay.
• Organized, collaborative, persistent, and able to prioritize and balance multiple opportunities, initiatives, and requests.
• Ability to lead and mentor others on the team, particularly those at the associate & assistant level.

Benefits & Perks

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement (promoting from within)
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Key skills/competency

• Observability
• Site Reliability Engineering (SRE)
• Session Replay Tools
• Front-end Development (HTML, CSS, JavaScript)
• Performance Monitoring
• Customer Experience (CX)
• Technical Product Ownership
• Data Analysis
• Collaboration
• Problem-Solving