Brand Representative/Sales Associate
Abercrombie & Fitch Co.
Job Overview
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Job Description
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
As a Brand Representative/Sales Associate, you are truly engaged with our customers. You will provide great customer service by anticipating and responding to their needs. Ideal candidates are outgoing, stylish, and helpful individuals who demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. You will initiate conversations and connect with customers by communicating in a genuine and articulate way, ensuring the customer is always the first priority. Your relatable, confident, and highly social behaviors on the sales floor will translate into successful sales results.
What You’ll Do
- Customer Experience
- Store Presentation and Sales Floor
- Communication
- Asset Protection and Shrink
- Policies and Procedures
- Training and Development
What It Takes
- Fluent in German – English optional but appreciated
- Adaptability / Flexibility
- Applied Learning
- Attention to Detail
- Multi-Tasking
- Work Ethic
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!
- Paid Time Off
- Definite Contract and Indefinite Contract*
- Merchandise Discount
- Associate Assistance Program
- Training and Development
- Opportunities for Career Advancement
- A Global Team of People Who'll Celebrate you for Being YOU
*Indefinite contract upon Definite contract renewal
Key skills/competency
- Customer Service Excellence
- Sales Acumen
- Brand Representation
- Merchandise Presentation
- Communication Skills
- Attention to Detail
- Team Collaboration
- Adaptability
- Multitasking
- Retail Operations
How to Get Hired at Abercrombie & Fitch Co.
- Research Abercrombie & Fitch Co.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight customer service, sales, and retail experience, matching keywords from the Brand Representative/Sales Associate job description.
- Showcase brand alignment: During interviews, demonstrate your passion for the Hollister Co. brand, customer engagement, and a strong work ethic.
- Prepare for behavioral questions: Be ready to share examples of adaptability, problem-solving, and teamwork relevant to a fast-paced retail environment.
- Highlight communication skills: Emphasize your ability to connect with diverse customers and maintain a positive, approachable demeanor on the sales floor.
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