Brand Representative

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories, serving customers from kids through millennials with assortments tailored to their specific lifestyle needs. Our family of brands includes Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks. Each brand shares a commitment to offering products of enduring quality and exceptional comfort, supporting global customers on their journey to becoming their authentic selves. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, complemented by robust e-commerce platforms like abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we prioritize purpose and always put our people first.

The Role of a Hollister Brand Representative

As a Brand Representative, you will be deeply engaged in providing outstanding customer service by anticipating and promptly responding to customer needs. We seek an individual who is outgoing, stylish, and genuinely helpful. You will demonstrate a keen awareness of the store environment, always remaining approachable and warm. Your ability to initiate conversations and connect with customers in a genuine and articulate manner will ensure the customer remains the top priority. Successful Brand Representatives exhibit relatable, confident, and highly social behaviors on the sales floor, effectively translating these interactions into completed sales.

What You'll Do

• Customer Experience: Deliver exceptional service, anticipate needs, and connect genuinely with customers.
• Store Presentation and Sales Floor: Maintain visual standards, ensure an engaging shopping environment.
• Communication: Engage customers articulately, provide product knowledge, and foster connections.
• Asset Protection and Shrink: Adhere to policies to protect company assets and minimize loss.
• Policies and Procedures: Ensure compliance with all company operational guidelines.
• Training and Development: Actively participate in ongoing training to enhance skills and knowledge.

What it Takes

• Adaptability / Flexibility: Ability to adjust to changing priorities and customer demands.
• Applied Learning: Eagerness to learn new products, procedures, and sales techniques.
• Attention to Detail: Meticulous approach to store presentation and customer interactions.
• Multi-Tasking: Capability to manage various responsibilities simultaneously.
• Work Ethic: Strong dedication and commitment to delivering results.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible for a variety of benefit programs designed to fit your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, and most importantly – with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Abercrombie & Fitch Co. is an Equal Opportunity employer.

Key skills/competency

• Customer Service
• Sales Engagement
• Communication Skills
• Retail Operations
• Merchandising
• Visual Standards
• Team Collaboration
• Adaptability
• Problem Solving
• Product Knowledge