IT Service Continuity Process Specialist
ABB · Bengaluru East, Karnataka, India
- On site
- Full-time
- $100,000 / year
- Bengaluru East, Karnataka, India
Job highlights
- Define, manage, and monitor IS service continuity processes.
- Coordinate with stakeholders for ITSCM framework adherence.
- Conduct awareness sessions and develop training materials.
- Maintain ITSCM dashboard and reporting trackers.
- Support process improvement and documentation updates.
About the role
About ABB
ABB pomagamy przemysłowi wyprzedzać konkurencję – dzięki większej wydajności i czystszym procesom. Postęp jest podstawą – dla Ciebie, Twojego zespołu i całego świata. Jako światowy lider rynku zapewnimy Ci wszystko, czego potrzebujesz, aby osiągnąć sukces. Nie zawsze będzie to łatwe, ponieważ rozwój wymaga determinacji. Jednak w ABB nigdy nie będziesz działać w pojedynkę. Kieruj tym, co napędza świat.This Position Reports To
IS Compliance and Service Continuity Manager for Technology & PlatformsYour Role And Responsibilities
In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.The Work Model For The Role Is the ABB IT Service Continuity framework by coordinating with key stakeholders such as application owners, managers and service owners to ensure they adhere to the standards. The role involves conducting awareness activities, performing follow-ups, and preparing reports. Additionally, the analyst will assist in maintaining and improving the ITSCM process to achieve the appropriate maturity level.
You Will Be Mainly Accountable For
- Coordination and follow ups: Track and follow up on IT Service continuity plans, test progress at remote locations, and remediation actions. Support application managers with any questions related to the ITSCM process. Ensure timely updates from application owners on Business impact assessment statuses for their applications.
- Awareness and Training: Deliver awareness sessions on Business Impact Assessment and Disaster Recovery Assessment for applications in CESAR tool. Develop educational materials such a presentations, process documents to enhance understanding of ITSCM principles, roles and procedures.
- Reporting Dashboard: Maintain ITSCM dashboard for the Disaster recovery protection level of the applications across Business area. Create and maintain trackers to support follow-up activities with application managers. Maintain and update existing trackers for ITSCM-managed applications and remote sites, as well as SaaS and PaaS DR test schedules, ensuring recoverability capabilities, compliance statuses, and security exceptions are kept up to date.
- Management reporting and Presentations: Create high-quality PowerPoint presentations and summary reports for management meetings and governance committees (ad-hoc).
- Documentation and Process Support: Regularly review and update ITSCM process documents to ensure they remain up to date. Track and update the process in Adonis, and participate in process maturity assessments as needed (ad hoc).
Qualifications For The Role
- You have experience (2–3+ years) in IT Service Continuity, Business Continuity, or Disaster Recovery within a mid‑to‑large enterprise environment.
- Solid understanding of the ITIL framework, especially IT Service Continuity Management (ITSCM), with ITIL Foundation certification required.
- Practical experience supporting Business Impact Analyses (BIA), risk assessments, test planning, and execution of continuity exercises.
- Knowledge of ISO 22301 or similar continuity/compliance standards and familiarity with process documentation and audit support.
- Strong analytical, documentation, and coordination skills, with the ability to collaborate effectively across technical and business teams.
- You are at ease communicating in English.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
Recruitment Fraud Warning
ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.View current job openings and apply at: https://careers.abb/global/en/home
For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning
Key skills/competency
- IT Service Continuity
- Business Continuity
- Disaster Recovery
- ITIL Framework
- ISO 22301
- Business Impact Analysis
- Risk Assessment
- Process Management
- ITSM
- Compliance
Skills & topics
- IT Service Continuity
- Business Continuity
- Disaster Recovery
- ITIL
- ISO 22301
- Process Specialist
- ABB
- ITSM
- Compliance
- Risk Management
How to get hired
- Tailor your resume: Highlight IT Service Continuity, Business Continuity, or Disaster Recovery experience, mentioning ITIL and ISO 22301 compliance.
- Showcase ITIL expertise: Emphasize your ITIL Foundation certification and practical application of ITSCM principles.
- Demonstrate analytical skills: Provide examples of your coordination, documentation, and collaboration abilities with technical/business teams.
- Prepare for interviews: Be ready to discuss your experience with BIAs, risk assessments, and continuity exercise planning and execution.
- Understand ABB's mission: Research ABB's commitment to efficiency, cleaner processes, and driving the future of industry.
Technical preparation
Review ITIL v4 Service Continuity Management.,Understand ISO 22301 requirements and controls.,Practice creating Business Impact Analyses (BIA).,Familiarize yourself with risk assessment methodologies.
Behavioral questions
Describe a time you managed a continuity plan.,How do you handle stakeholder coordination challenges?,Tell me about your experience with process documentation.,How do you ensure compliance with standards?
Frequently asked questions
- What is the primary focus of the IT Service Continuity Process Specialist role at ABB?
- The IT Service Continuity Process Specialist at ABB is responsible for defining, managing, and monitoring processes related to Information Systems (IS) services to ensure business continuity and disaster recovery capabilities. This includes coordinating with stakeholders, conducting training, maintaining dashboards, and supporting process improvements.
- What qualifications are essential for the IT Service Continuity Process Specialist position at ABB?
- Essential qualifications include 2-3+ years of experience in IT Service Continuity, Business Continuity, or Disaster Recovery, a solid understanding of the ITIL framework (with ITIL Foundation certification), practical experience with Business Impact Analyses (BIA) and risk assessments, and knowledge of ISO 22301 or similar standards. Strong analytical, documentation, and coordination skills are also crucial.
- How does ABB ensure IT service continuity for its global operations?
- ABB utilizes its IT Service Continuity framework, which involves coordinating with application owners, managers, and service owners to ensure adherence to standards. The role of the IT Service Continuity Process Specialist is key in this, as they conduct awareness activities, perform follow-ups, prepare reports, and continuously improve the ITSCM process to maintain an appropriate maturity level.
- What kind of team can I expect to join as an IT Service Continuity Process Specialist at ABB?
- You will join a collaborative and technology-driven team at ABB, where you'll have the opportunity to thrive. The company emphasizes a supportive environment where diverse minds contribute to building a cleaner, smarter future.
- Is there any cost associated with applying for this IT Service Continuity Process Specialist job at ABB?
- No, ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. Be aware of recruitment fraud and always refer to ABB's official careers page for job openings and application procedures.
- What is the career growth potential for an IT Service Continuity Process Specialist at ABB?
- While specific growth paths may vary, ABB offers opportunities to work on a global scale, contribute to improving organizational effectiveness, and advance within a technology-driven environment. The role provides exposure to critical aspects of IT service management and compliance.