IS Department Manager for Software and SaaS Category
ABB · Bengaluru East, Karnataka, India
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- On site
- Full-time
- $150,000 / year
- Bengaluru East, Karnataka, India
Job highlights
- Manage Software and SaaS IS Category lifecycle.
- Oversee service definition, prioritization, and funding.
- Drive demand management and stakeholder alignment.
- Ensure software asset and license compliance.
- Lead teams and IS strategy execution.
About the role
IS Department Manager Software and SaaS
At ABB, we help companies operate more efficiently and cleanly, and every person in our company contributes to this. You will have the opportunity to lead, receive support in your development, and feel proud of the impact we make together. Join us and help manage what powers the world.
Your Role And Responsibilities
The role is accountable for services in scope and the effective management of a Software and SaaS IS Category, ensuring services are defined, prioritized, funded, governed, and perform against agreed business, financial, and service outcomes across the full lifecycle, including compliance, optimization, vendor management, and software asset and license management. Acting as a senior interface across Business Areas, Global IS, Service Owners, and partners, the role drives demand management, service performance oversight, governance, and alignment to IS strategy while enabling a simplified customer experience.
This role is contributing to the Group Information Systems function, globally.
You Will Be Mainly Accountable For
- Services in scope, ensuring they are clearly defined, prioritized, funded, and governed, while overseeing end-to-end service performance through effective coordination with Service Owners, Global IS teams, partners, and suppliers against agreed scope, cost, quality, SLAs, and KPIs.
- Simplification and improvement of customer experience by clearly communicating services in business terms, managing stakeholder relationships, and acting as an escalation point to ensure service issues are addressed through the appropriate Service Owners and delivery teams.
- Overseeing risk, change, and continuous improvement across services and processes, ensuring sustainable operations and value creation in collaboration with Service Owners and delivery partners.
- Owning and leading demand management for Software and SaaS IS Category, proactively qualifying, prioritizing, and aligning demand with Global IS, Business Areas, Procurement, Sourcing, and V&A stakeholders to ensure services in scope meet business needs.
- Defining, owning, implementing, and continuously improving Software Asset and License Management governance frameworks, processes, policies, standards, KPIs, and ensuring performance transparency, compliance, audit readiness, and continuous improvement.
- Defining, maintaining, and communicating Software and SaaS IS Category strategy and midterm outlook, ensuring alignment with IS strategy, business priorities, and stakeholder expectations.
- Budget planning, forecasting, and financial control for Software and SaaS IS Category, including transparency of actuals, accruals, and resource allocation.
- Leading, coaching, and influencing teams and senior stakeholders, fostering collaboration, trust, and alignment to ensure successful execution of IS strategy and objectives.
Qualifications For The Role
- You are highly skilled in IT category management, Software Asset and License Management (SALM), and SaaS governance frameworks, with deep knowledge of the enterprise software and technology market.
- You have 8+ years of experience in IS/IT service management, software asset management, or IT category management, ideally working as an IS Category Manager or Software Asset Manager within a global organization.
- Highly adept in software asset management tools, SaaS management platforms, and ITSM frameworks such as ServiceNow, Flexera, Snow Software, or equivalent.
- You are passionate about stakeholder engagement and driving cross-functional collaboration across senior business and IS leaders, with a proven ability to simplify complex topics and communicate services in clear business terms.
- Proven experience in budget management, financial forecasting, and vendor/contract management within a global IS or IT procurement function.
- Degree in Information Technology, Business Administration, Computer Science, or a related field; ITIL certification or an equivalent service management qualification is highly desirable.
- You are at ease communicating in English; additional language skills are an advantage.
To build a cleaner, smarter future, diverse minds are needed: curious, bold, and creative. That's why we welcome people from every background and with diverse experiences.
Want to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions worldwide.
Key skills/competency
- IS Department Manager
- Software and SaaS Category Management
- Software Asset and License Management (SALM)
- IT Service Management
- Stakeholder Engagement
- Budget Management
- Vendor Management
- IT Governance
- Demand Management
- IT Strategy
Skills & topics
- IS Department Manager
- Software Asset Management
- SaaS Governance
- IT Category Management
- IT Service Management
- Demand Management
- Vendor Management
- Global IS
- IT Procurement
- IT Strategy
How to get hired
- Tailor your resume: Highlight your IT category management and SALM experience.
- Showcase leadership: Emphasize experience managing global IS teams and stakeholders.
- Quantify achievements: Provide data on budget management and cost savings.
- Prepare for interviews: Be ready to discuss SaaS governance and ITSM frameworks.
- Research ABB: Understand their mission for a cleaner, smarter future.
Technical preparation
Master IT category and SALM principles.,Familiarize with ITSM tools like ServiceNow.,Understand SaaS governance and lifecycle.,Practice articulating technical to business terms.
Behavioral questions
Describe leading global IS teams.,How do you manage complex stakeholder needs?,Share an experience in budget management.,How do you ensure compliance in IT services?
Frequently asked questions
- What is the primary focus of the IS Department Manager role at ABB?
- The IS Department Manager role at ABB is focused on effectively managing the Software and SaaS IS Category. This includes ensuring services are well-defined, prioritized, funded, and governed, while also overseeing their performance throughout their lifecycle, including compliance, optimization, vendor management, and software asset/license management.
- What kind of experience is required for the IS Department Manager position at ABB?
- ABB requires at least 8 years of experience in IS/IT service management, software asset management, or IT category management. Ideally, candidates should have worked as an IS Category Manager or Software Asset Manager in a global organization, with strong skills in IT category management, SALM, and SaaS governance.
- What tools and frameworks are important for an IS Department Manager at ABB?
- Proficiency in software asset management tools, SaaS management platforms, and ITSM frameworks is crucial. Specific examples mentioned include ServiceNow, Flexera, and Snow Software, or equivalent systems.
- How does ABB approach diversity and inclusion for this IS Department Manager role?
- ABB actively seeks diverse minds for this role, welcoming people from every background and with diverse experiences. They believe that curiosity, boldness, and creativity are essential for building a cleaner, smarter future.
- What is the expected communication style for an IS Department Manager at ABB?
- Candidates should be comfortable communicating in English. The role involves simplifying complex topics and communicating services in clear business terms to senior business and IS leaders, suggesting strong communication and stakeholder engagement skills are essential.
- What qualifications are considered desirable for the IS Department Manager role?
- A degree in Information Technology, Business Administration, Computer Science, or a related field is required. Additionally, an ITIL certification or an equivalent service management qualification is highly desirable, along with proficiency in English and potentially other languages.