Manager, Cloud Operations

Overview

Why AAA Life

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

How You’ll Work

Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)

Relocation Eligibility: Available

General Purpose

The Manager, Cloud Operations is responsible for overseeing the day -to-day operations, reliability, and performance of cloud-based infrastructure and services. This role leads cloud operations teams, establishes operational best practices, and ensures cloud environments are secure, scalable, and cost-effective. The Manager, Cloud Operations collaborates closely with engineering, security, and business stakeholders to support continuous availability, incident response, change management, and ongoing optimization of cloud platforms in alignment with organizational goals.

Responsibilities

• Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services.
• Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement.
• Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements.
• Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirement.
• Monitor cloud usage, optimize resource utilization , and manage budgets to ensure cost-effective and efficient cloud operations.
• Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience.
• Collaborate with operations, engineering, application development , and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff.

Core Competencies

• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP), including infrastructure, networking, monitoring, backup, and high-availability architectures.
• Ability to ensure system stability, uptime, and performance through incident management, root cause analysis, capacity planning, and continuous service improvement.
• Knowledge of cloud security principles, access controls, data protection, DevOps and regulatory requirements, with the ability to partner effectively with security and compliance teams.
• Proven capability to lead, mentor, and develop technical teams, manage workloads, and foster accountability in a 24/7 operational environment.
• Experience driving automation, monitoring, and process optimization to reduce manual effort, improve efficiency, and increase operational resilience.
• Strong communication skills to translate technical issues into business impact, coordinate across teams, and manage priorities with internal stakeholders and leadership.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field; Master’s degree preferred.
• 6 + years of progressive IT infrastructure or cloud operations experience , with at least 3 years in a leadership or management role.
• Proven track record leading incident response, on-call operations, and operational maturity initiatives in a 24/7 environment.
• Hands-on experience with cloud cost management, monitoring, automation, and infrastructure-as-code tools.

Preferred Experience

• On-Premises Infrastructure experience a plus.
• Relevant cloud certifications preferred ( AWS Certified Solutions Architect, Azure Administrator/Architect ).
• IT service management or security certifications a plus ( ITIL, CISSP, CISM, CCSP ).

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear . Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements . Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Key skills/competency

• Cloud platforms
• AWS
• Azure
• GCP
• Incident response
• Root cause analysis
• Cloud security
• Automation
• Monitoring
• Cost optimization
• Infrastructure-as-code