Business Operations Executive

About 9H

9H is a creative-tech company that builds the systems, brands and digital experiences that power modern businesses. We combine strategy, creativity and technology to turn ideas into real results, helping our clients work faster, smarter and with more confidence as they scale. Headquartered in Malta (EU), with delivery and commercial teams across Europe, the Middle East and North Africa, we work with ambitious, forward-thinking clients, including leading brands across the region. We’re growing with intention, focused on simplicity, sustainability and building work that lasts.

We value people who are curious, proactive and take ownership of what they do. In return, we offer an environment where you’re trusted to do your best work, supported to grow your skills, and encouraged to build a career that fits your life, not the other way around.

About the Role

This is a cross-functional operations role focused on:

• Process improvement
• Automation & AI enablement
• HR & People Administration
• Operational support to leadership
• Project coordination across teams

You’ll work closely with the CEO and support department heads when needed. We’re looking for someone junior-to-mid level, structured, proactive and ambitious to grow.

Key Responsibilities

Operations

• Document and improve internal processes
• Track team budgets and operational reporting
• Support policy updates and internal coordination

Automation & AI

• Identify and implement workflow automations
• Support system integrations and dashboards
• Reduce manual admin through smarter tools

HR & People Ops

• Manage recruitment coordination
• Prepare contracts and onboarding documentation
• Support payroll administration
• Maintain HR records and compliance

Cross-Functional Projects

• Support key internal projects and pitches
• Track actions and ensure follow-through
• Provide structured support to leadership

Executive & Administrative Support

• Support the CEO with administrative and operational tasks
• Prepare briefing documents and internal summaries
• Help coordinate leadership meetings and action tracking
• Ensure follow-ups are completed across teams

What We’re Looking For

Experience

• 3–6 years of experience in operations, HR, business support, consulting or similar
• Experience in a digital, marketing, tech or professional services environment preferred
• Strong understanding of operational systems and workflows
• Experience supporting recruitment and payroll processes
• Exposure to automation tools or AI workflows is a strong plus

Skills

• Extremely organised and detail-oriented
• Strong written and verbal communication skills
• Structured thinker with problem-solving ability
• Comfortable working across different teams and personalities
• Able to influence without formal authority
• Proactive and ownership-driven
• Comfortable handling confidential information

Why Join 9H?

At 9H, growth isn’t about hustle culture. It’s about doing better work, building smarter systems, and creating a future we’re proud of.

• Be part of a supportive, diverse and collaborative team
• Take real ownership of your work and see the impact you create
• Work in a flexible, remote-friendly environment that values focus and autonomy
• Learn and grow through exposure to modern tools, technologies and AI-driven solutions
• Contribute to a company focused on long-term sustainability, not short-term wins
• Grow your career with purpose, clarity and direction

Key skills/competency

• Process Improvement
• Workflow Automation
• HR Administration
• Project Coordination
• Operational Reporting
• System Integrations
• AI Enablement
• Executive Support
• Stakeholder Communication
• Detail-Oriented