Customer Success Specialist
8am
Job Overview
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Job Description
About the Role
The Customer Success Specialist, Strategic Accounts, at 8am plays a critical role in supporting the long-term success of our largest and most complex customers. Working alongside Customer Success Managers and cross-functional teams, you will ensure Strategic Accounts receive exceptional day-to-day support, proactive guidance, and high-quality customer experiences throughout their lifecycle.
This role blends product expertise, problem-solving, operational excellence, and customer engagement to drive adoption, satisfaction, and value realization. You will serve as a trusted resource, helping customers maximize 8am's solutions while providing internal teams with accurate insights into account health, risks, and opportunities.
What You'll Do
- Provide proactive, high-touch support and resolve product inquiries.
- Build strong relationships with end users and administrators.
- Drive product adoption by educating customers on features and best practices.
- Collaborate with Customer Success, Product, and Engineering teams.
- Maintain operational excellence by documenting activities and tracking key metrics.
About You
You have 1-2+ years in a customer-facing role such as Customer Success, Account Management, Support, or Business Development. With strong relationship-building and problem-solving skills, you can communicate clearly and adapt quickly in a dynamic environment. Experience with SaaS platforms and AI tools is preferred, and legal tech exposure is a plus.
About 8am
8am is a professional business platform that helps legal, accounting, and client-focused professionals run stronger, more profitable businesses. Recognized as one of Inc 5000's fastest growing companies for 13 consecutive years, 8am empowers over 250,000 professionals across the U.S. by simplifying operations, ensuring compliance, and fueling growth.
Why 8am
- Competitive salary and benefits including annual bonuses and equity options.
- Robust health insurance plans, wellness stipends, and mental health support.
- Flexible time off and parental leave programs.
- Continuous learning through professional development funds and leadership programs.
- Inclusive culture with community outreach and team-building events.
Key Skills/Competency
- Customer Success
- Strategic Accounts
- Account Management
- Relationship Building
- Product Adoption
- Problem-Solving
- Operational Excellence
- SaaS
- CRM (Salesforce)
- AI Tools
How to Get Hired at 8am
- Customize your resume: Tailor it to showcase customer success achievements.
- Highlight SaaS experience: Emphasize CRM and AI tool proficiency.
- Research 8am: Understand their mission and values.
- Prepare for interviews: Focus on relationship-building and problem-solving examples.
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