Security Support Helpdesk MFA
@ 66degrees

Hybrid
$90,000
Hybrid
Contractor
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @66degrees.com
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Job Details

Overview Of 66degrees

66degrees is a leading consulting and professional services company specializing in AI-focused, data-led solutions using the latest cloud technology. Their unmatched engineering capabilities and vast industry experience help the world's leading brands transform business challenges into opportunities and shape the future of work.

Overview Of Role

A client of 66degrees is seeking a consultant for a 6-month remote contract with potential to extend or convert. The Security Support Helpdesk MFA role will function within the Security Support team to support helpdesk operations by addressing multi-factor authentication (MFA) issues and related challenges.

Responsibilities

  • User Authentication Management: Provide direct support for MFA issues including troubleshooting, token resets, and user education.
  • Password and Passkey Operations: Handle password resets, assist with account recovery, and drive the conversion to passkey authentication while resolving technical issues.
  • Documentation: Develop and maintain comprehensive guides and internal documentation for security support procedures.
  • Training: Create and deliver training materials on security best practices, emphasizing MFA, passkeys, and secure password management.
  • Other Duties: Perform additional responsibilities as assigned.

Qualifications

  • Bachelor’s degree or equivalent combination of education and experience.
  • 2-4 years of IT support/help desk experience with a security focus.
  • Strong understanding of identity and access management (IAM) principles and hands-on experience with MFA, password management, and passkeys.
  • Excellent troubleshooting skills to diagnose and resolve complex authentication issues.
  • Ability to work independently and collaboratively with clear, effective communication.
  • Basic understanding of information security principles, network protocols, and security technologies.

Key skills/competency

  • MFA
  • IAM
  • Passkeys
  • Password Resets
  • Troubleshooting
  • IT Support
  • User Education
  • Documentation
  • Training
  • Remote Work
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How to Get Hired at 66degrees

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your skills to MFA and IAM expertise.
  • Prepare technical examples: Highlight similar troubleshooting experiences.
  • Show teamwork: Emphasize collaboration in past roles.
  • Research 66degrees: Understand their consulting and AI focus.

📝 Interview Preparation Advice

Technical Preparation

Review MFA configuration tools.
Practice troubleshooting authentication errors.
Study password reset systems.
Familiarize with IAM best practices.

Behavioral Questions

Describe a time you solved a technical issue.
Explain how you manage team collaboration.
Share your approach to user support challenges.
Discuss adapting in remote work environments.

Frequently Asked Questions