IT Operations Manager
66degrees · Bengaluru, Karnataka, India
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- On site
- Full-time
- $150,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Lead IT Operations and build a talented team.
- Manage cloud infrastructure and SaaS applications.
- Oversee IAM, security, and system integrations.
- Develop and implement IT operational processes.
- Drive technical strategy and hands-on execution.
About the role
About 66degrees
66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.
At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.
Overview of Role
As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.
Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.
Key Responsibilities
Team Leadership & Management
- Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
- Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
- Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
- Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.
Cloud Infrastructure Operations
- Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
- Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
- Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
- Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.
SaaS & Business Systems Operations
- Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
- Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
- Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
- Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.
Collaboration, Strategy, Security
- Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
- Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
- Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
- Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).
Required Qualifications
- 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
- Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.
- Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
- Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
- Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
- Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
- Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
- Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
- Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
- Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.
Preferred Qualifications
- Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
- Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
- Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
- Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
- Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
- Practical experience moving an organization toward a Zero Trust security model.
- Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
- Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
- Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.
66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.
Key skills/competency
- IT Operations Management
- Cloud Infrastructure
- SaaS Administration
- Team Leadership
- Identity and Access Management (IAM)
- Infrastructure as Code (IaC)
- ITIL Framework
- Google Cloud Platform (GCP)
- Mobile Device Management (MDM)
- System Integrations
Skills & topics
- IT Operations Manager
- Cloud Infrastructure
- SaaS Management
- Team Leadership
- GCP
- IAM
- Terraform
- IT Management
- Systems Engineering
- Google Workspace
- ITIL
- MDM
- Enterprise Integrations
- Tech Lead
- Operations Lead
How to get hired
- Tailor your resume: Highlight IT Operations, cloud, SaaS, leadership, and specific technologies like Terraform, GCP, and IAM.
- Showcase your technical skills: Emphasize experience with Infrastructure as Code, enterprise integrations, and Google stack expertise.
- Demonstrate leadership: Detail your experience building, mentoring, and managing technical teams.
- Quantify achievements: Use numbers to show impact, such as cost savings or efficiency improvements.
- Prepare for technical questions: Be ready to discuss cloud architecture, SaaS management, and security best practices.
Technical preparation
Master Terraform for cloud infrastructure automation.,Practice scripting for enterprise integrations (Python, Bash).,Deepen expertise in GCP and Google Workspace.,Prepare for MDM and IAM strategy discussions.
Behavioral questions
Describe a time you mentored a technical team.,How do you handle complex IT escalations?,Explain your approach to SaaS application management.,How do you balance strategy with hands-on execution?
Frequently asked questions
- What are the key responsibilities for an IT Operations Manager at 66degrees?
- The IT Operations Manager at 66degrees will be responsible for building and managing the internal IT Operations function, overseeing cloud infrastructure, SaaS applications, hardware assets, and leading a team of IT engineers. Key duties include team leadership, cloud infrastructure optimization, SaaS administration, and ensuring the stability and security of IT systems.
- What technical skills are most important for the IT Operations Manager role at 66degrees?
- Essential technical skills include Infrastructure as Code (IaC) with Terraform, enterprise integrations (iPaaS like Workato, scripting), deep expertise in the Google stack (GCP, Google Workspace), Mobile Device Management (MDM), and strong Identity and Access Management (IAM) strategy implementation using tools like Rippling.
- Does 66degrees emphasize a specific cloud platform for this IT Operations Manager role?
- Yes, 66degrees has a strong emphasis on Google Cloud Platform (GCP) for this IT Operations Manager role. The job description specifically mentions extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
- What is the expected experience level for the IT Operations Manager position at 66degrees?
- The role requires 8-10 years of progressive experience in IT Operations or Systems Engineering, with at least 4 years in a direct management capacity leading and mentoring technical teams. A strong track record in managing enterprise SaaS applications and implementing enterprise-wide IAM strategies is also crucial.
- How does 66degrees foster growth for its IT Operations Manager team members?
- 66degrees is dedicated to creating a significant impact for its employees by fostering a culture that sparks innovation and supports professional and personal growth. For the IT Operations team, this includes providing opportunities for professional development and growth along with mentorship from experienced leaders.
- What is the work arrangement for the IT Operations Manager role at 66degrees?
- While the job description emphasizes managing remote/offshore resources and bridging time zones, it does not explicitly state a remote, hybrid, or on-site arrangement for the IT Operations Manager. However, the need to manage diverse teams suggests a flexible approach may be possible.