Thai English Gaming Support Agent

Overview

As a Thai English Gaming Support Agent at 5CA, you will handle customer support for an assigned game studio. You will assist players with account, technical, purchase, and gameplay issues while keeping up with client projects and updates.

Key Responsibilities

• Respond to gaming support issues via chat and email.
• Troubleshoot account and technical problems.
• Assist with purchase-related and gameplay queries.
• Stay informed about new and past game releases.
• Collaborate with team leads and operations managers.

About You

You speak Thai at an advanced level and English at an intermediate level. You are passionate about gaming and own a modern gaming system such as a PS4, PS5, Xbox, Nintendo Switch, or gaming PC. You are a fast learner, proactive, and have a dedicated quiet workspace. Customer service experience is a plus.

Technical Requirements

• Minimum internet speed: 15 Mb/s download and upload with Latency < 120 ms
• 8 GB RAM, Windows 11 (non-S Mode recommended)
• Processor: Intel i5-8400 (8th Gen or above) or equivalent
• GPU: GTX 760 or stronger
• Smartphone for two-factor authentication with Android 10+ or iOS 16+

What We Offer

• 100% remote flexibility
• Fast-paced international company culture
• Inclusive and diverse work environment
• Innovative digital tools and comprehensive training
• Employee engagement activities and community events

About 5CA

5CA is a remote-first customer experience company representing top gaming and tech brands. Established in 1998, the company values diversity with staff from over 80 countries.

Key skills/competency

• Gaming
• Customer Support
• Troubleshooting
• Technical Skills
• Communication
• Remote Work
• Team Collaboration
• Multilingual
• Problem-solving
• Training