Japanese English Gaming Support Agent
@ 5CA

Remote
$50,000
Remote
Full Time
Posted 5 days ago

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Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @5ca.com
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Job Details

About the Role

As a Japanese English Gaming Support Agent at Japanese English Gaming Support Agent, you will handle customer support issues for an assigned game studio. You will assist players with account, technical, purchase, and gameplay-related queries. You will work with a team of agents under the guidance of a Team Lead and an Operations Manager while taking training modules to enhance your skills.

About You

You must speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum). You should have in-depth gaming knowledge and a passion for video games. You are required to have access to a modern gaming system (PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop) and a dedicated quiet workspace. Customer service experience is a plus.

Technical Requirements

  • Minimum internet speed: 15 Mb/s download, 15 Mb/s upload (Latency < 120 ms)
  • At least 8 GB RAM
  • Windows 11 (non-S Mode) or macOS 13.0+
  • Processor: Intel i5-8400 or stronger (8th Gen Intel or above; if Ryzen, 2nd Gen or above)
  • GPU: GTX 760 or stronger
  • Smartphone for two-factor authentication (Android 10.0+/iOS 16.0+)

What We Offer

Enjoy the flexibility of working 100% remotely, eliminating commute time and travel costs. Join an international company with ambitious gaming and tech clients. Experience a casual, diverse, and inclusive culture with people from over 80 countries and access innovative digital tools, comprehensive training, and career development initiatives. Participate in engaging employee activities and communities like 5CA Connect, Pride, 5CA Gamers, and Women of 5CA.

About 5CA

5CA is a remote-first CX company, founded in 1998, representing major names in gaming and tech. Our community comprises digital natives and gamers, all committed to enhancing customer and player experiences with care and in multiple languages.

Key skills/competency

  • Gaming
  • Customer Support
  • Troubleshooting
  • Technical Support
  • Remote Work
  • Communication
  • Multilingual
  • Digital Tools
  • Teamwork
  • Training
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How to Get Hired at 5CA

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to gaming support.
  • Highlight language proficiency: Emphasize Japanese and English skills.
  • Show technical expertise: Include hardware and software knowledge.
  • Prepare for remote work: Describe your home workspace.

📝 Interview Preparation Advice

Technical Preparation

Review internet and hardware requirements.
Test your gaming system performance.
Update operating system and drivers.
Secure reliable two-factor authentication device.

Behavioral Questions

Describe a challenging support scenario.
Explain remote teamwork experience.
Share learning from troubleshooting issues.
Discuss self-motivation in remote environment.

Frequently Asked Questions