Japanese / English Gaming Support Agent
5CA · APAC
- Hybrid
- Full-time
- $45,000 / year
- APAC
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Job highlights
- Remote Japanese/English Gaming Support role.
- Assist players with account and technical issues.
- Requires advanced Japanese and intermediate English.
- Must have gaming knowledge and own gaming hardware.
- Work with a diverse, global, remote team.
About the role
Job Description
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
- A minimum of 8 GB RAM
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger
- A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer, Apple iOS 16.0 or newer
We Offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
Key skills/competency
- Customer Support
- Japanese Language
- English Language
- Gaming Knowledge
- Technical Troubleshooting
- Account Management
- Purchase Support
- Gameplay Support
- Remote Work
- Problem-Solving
Skills & topics
- Gaming Support
- Customer Service
- Japanese
- English
- Remote Work
- Troubleshooting
- Account Support
- Gameplay Support
- 5CA
- Video Games
How to get hired
- Tailor your resume: Highlight your Japanese language skills (C1+), English proficiency (B2+), and deep gaming knowledge. Quantify achievements in customer service or technical support if applicable.
- Showcase gaming passion: Emphasize your ownership of gaming consoles/PC and your understanding of gaming culture and troubleshooting common issues.
- Address technical requirements: Ensure your internet speed, RAM, OS, processor, GPU, and smartphone meet or exceed the stated technical specifications for remote work.
- Highlight remote work readiness: Mention your dedicated quiet workspace and ability to work independently, demonstrating you are a self-starter for this remote position.
- Prepare for interviews: Be ready to discuss your troubleshooting experience, customer service approach, and passion for gaming in both Japanese and English.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the language requirements for the Japanese / English Gaming Support Agent role at 5CA?
- The Japanese / English Gaming Support Agent role at 5CA requires an advanced level of Japanese (minimum C1) and an intermediate level of English (minimum B2). This ensures effective communication with both Japanese-speaking players and the international team.
- What kind of technical equipment and internet speed do I need for this remote role at 5CA?
- For this 5CA remote role, you'll need a minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency under 120 ms. You'll also need at least 8 GB RAM, Windows 11 or macOS 13.0+, a specific processor (Intel i5-8400 equivalent or better), a capable GPU, and a smartphone for two-factor authentication.
- Does 5CA require specific gaming hardware for the Gaming Support Agent position?
- Yes, 5CA requires Gaming Support Agents to own at least one modern gaming platform. This includes a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or a modern gaming PC/laptop, demonstrating your in-depth gaming knowledge.
- What is the work arrangement for the Japanese / English Gaming Support Agent at 5CA?
- This Japanese / English Gaming Support Agent position at 5CA is 100% remote, offering the flexibility to work from your own dedicated quiet workspace without any commute.
- What kind of training and development does 5CA offer its remote agents?
- 5CA provides comprehensive training, including assisted training modules, access to an online training course library, and various learning and career development initiatives. This supports your growth as a Gaming Support Agent.
- How does 5CA ensure a diverse and inclusive culture for its remote employees?
- 5CA fosters a diverse and inclusive culture by employing people from over 80 countries speaking 25+ languages. They celebrate uniqueness and offer employee-led communities like 5CA Connect, Pride, and 5CA Gamers.
- What are the core responsibilities of a Gaming Support Agent at 5CA?
- The core responsibilities include handling customer support issues for game studios, assisting players with account and technical problems, and resolving purchase- and gameplay-related queries.