Italian English Gaming Support Agent
@ 5CA

Hybrid
$40,000
Hybrid
Full Time
Posted 24 days ago

Your Application Journey

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @5ca.com
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Job Details

Italian English Gaming Support Agent

As a Gaming Support Agent at 5CA, you will handle customer support issues for an assigned game studio. You will help players with account and technical issues and resolve purchase- and gameplay-related queries. You will work with a team of agents under the guidance of a Team Lead and an Operations Manager, while taking training modules that help you grow and enhance your skills.

About You

You speak Italian and English at an advanced level and have in-depth gaming knowledge. You love video games and own a modern console or gaming PC. You are a fast learner, take initiative, and excel at troubleshooting. A dedicated quiet workspace and, optionally, customer service experience will help you succeed.

Technical Requirements

  • Minimum internet speed: 15 Mb/s download and upload
  • At least 8 GB RAM
  • Windows 11 (non-S Mode) or macOS 13.0+
  • Processor: Intel i5-8400 or equivalent (8th Gen Intel or above, or Ryzen 2nd Gen+)
  • GPU: GTX 760 or equivalent with a G3D Rating of 4806+
  • Smartphone for two-factor authentication with Android 10.0+ or iOS 16.0+

What We Offer

  • 100% remote work with no commute
  • Work with a fast-paced international tech and gaming company
  • A casual, diverse, and inclusive culture with a global community
  • Access to innovative digital tools and comprehensive training courses
  • Employee engagement and community initiatives

About 5CA

5CA is a remote-first customer experience company established in 1998. We serve some of the biggest names in gaming and tech by providing excellent customer and player support. Our team is diverse, multicultural, and dedicated to troubleshooting with care, working from home across the globe.

Screening Notice

As part of the recruitment process, 5CA may review publicly available social media accounts. Further details are provided in our privacy policy.

Key skills/competency

  • Customer Support
  • Technical Troubleshooting
  • Gaming Knowledge
  • Remote Work
  • Communication
  • Team Collaboration
  • Time Management
  • Training
  • Problem Solving
  • Multilingual
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How to Get Hired at 5CA

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to gaming and customer support.
  • Highlight language skills: Emphasize Italian and English fluency.
  • Prepare troubleshooting examples: Demonstrate problem-solving abilities.
  • Research 5CA: Understand their remote culture and tech focus.

📝 Interview Preparation Advice

Technical Preparation

Test internet speed and hardware compatibility.
Review system requirements for Windows or macOS.
Update OS and drivers before interviews.
Familiarize with two-factor authentication apps.

Behavioral Questions

Describe a time you solved a technical issue.
Explain your approach to customer conflicts.
Share an example of quick learning.
Discuss adapting in a remote work environment.

Frequently Asked Questions