Thai / English Gaming Support Agent
5CA · APAC
- Hybrid
- Full-time
- $45,000 / year
- APAC
Job highlights
- Provide player support for assigned game studio.
- Resolve account, technical, and purchase issues.
- Work remotely with a global team.
- Utilize extensive gaming knowledge.
- Access comprehensive training and development.
About the role
Job Overview
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak Thai at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).
- You have in-depth gaming knowledge and love anything related to video games.
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or a modern gaming PC/laptop.
- You are a fast learner, take initiative, and excel at troubleshooting.
- You have a dedicated quiet workspace located within your residence.
- (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally.
- A minimum of 8 GB RAM.
- Windows 11 (All editions except Windows S Mode).
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger.
- A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer, Apple iOS 16.0 or newer.
We Offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs.
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
- Innovative digital tools and comprehensive training, with access to our library of online training courses.
- Various learning and career development initiatives throughout the year.
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
Key skills/competency
- Gaming Support Agent
- Customer Support
- Technical Support
- Troubleshooting
- Player Assistance
- Account Issues
- Purchase Resolution
- Gameplay Queries
- Game Studio Support
- Remote Work
Skills & topics
- Gaming Support Agent
- Customer Support
- Technical Support
- Thai
- English
- Remote
- Gaming
- Player Support
- 5CA
- Customer Experience
How to get hired
- Tailor your resume: Highlight your advanced Thai, intermediate English, and deep gaming knowledge. Emphasize any customer service experience.
- Showcase technical readiness: Clearly list your PC/console ownership and confirm your internet speed and system specs meet requirements.
- Emphasize troubleshooting skills: Provide examples of how you've solved technical or account issues in gaming contexts.
- Highlight remote work suitability: Mention your dedicated quiet workspace and ability to work independently.
- Ace the interview: Be prepared to discuss your passion for gaming and demonstrate excellent communication skills in Thai and English.
Technical preparation
Verify internet meets 15/15 Mbps, <120ms.,Ensure PC meets RAM, CPU, and GPU specs.,Confirm smartphone OS is Android 10+ or iOS 16+.,Test your quiet workspace setup thoroughly.
Behavioral questions
Describe a challenging player issue you resolved.,How do you stay updated on game trends?,How do you handle difficult customer interactions?,How do you manage your time effectively remotely?
Frequently asked questions
- What is the required Thai language proficiency for the Gaming Support Agent role at 5CA?
- For the Gaming Support Agent position at 5CA, you need an advanced level of Thai proficiency, at a minimum of C1 level, to effectively assist players in their native language.
- Does 5CA require specific gaming hardware for this remote role?
- Yes, 5CA requires you to own at least one modern gaming console (PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch) or a gaming PC/laptop to effectively understand and support player issues.
- What are the minimum internet speed requirements for the remote Gaming Support Agent position?
- The minimum internet speed required for this remote role is 15 Mb/s download and 15 Mb/s upload, with a latency of less than 120 ms, to ensure seamless communication and support.
- Can I work from home if I don't have a dedicated quiet workspace?
- No, a dedicated quiet workspace located within your residence is a mandatory requirement for the Gaming Support Agent role at 5CA to ensure focused and uninterrupted customer support.
- What kind of training and development opportunities are available at 5CA for this role?
- 5CA provides comprehensive training, access to an online course library, and various learning and career development initiatives to help Gaming Support Agents grow their skills and advance their careers.
- Is customer service experience mandatory for the Gaming Support Agent job?
- While not mandatory, previous experience in a customer service environment is considered a plus for the Gaming Support Agent role at 5CA, indicating a strong foundation in client interaction.
- How diverse is the team at 5CA, and what languages are spoken?
- 5CA boasts a diverse and inclusive culture with employees from over 80 countries, speaking more than 25 languages, fostering a rich international work environment.
- What is 5CA's policy on data storage for job applications?
- By applying, you agree that your data will be stored in 5CA's recruitment database for up to one year to consider your application and suitability for employment.