English Customer Support Agent

About the English Customer Support Agent Role at 5CA

As an English Customer Support Agent at 5CA, you will be a vital part of a large international team, delivering exceptional customer service for multinational Consumer electronics and E-commerce companies. Your primary responsibility will involve direct interaction with customers across various channels including email, live chat, social media, and phone. You will be at the forefront, calmly troubleshooting issues and providing critical assistance when customers need it most. 5CA is committed to your growth, offering assisted training to help you continuously develop and refine your skills, ensuring you provide the highest level of customer support to our clients and their customers.

About You

• You possess advanced English language skills (minimum C1 level).
• You are located in Albania, Algeria, Kosovo, Morocco, Nigeria, or Tunisia.
• You have a keen interest in E-commerce, consumer electronics, and customer satisfaction.
• You are receptive to working with new technologies and products.
• You are a quick learner, proactive, and skilled in troubleshooting.
• You maintain a dedicated, quiet workspace within your home.
• You are comfortable assisting customers over the phone.
• (Optional) Prior experience in a customer service environment is considered a plus.

Technical Requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally.
• A minimum of 8 GB RAM.
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer.
• A processor with a CPU Mark of at least 7368 or higher (e.g., i5-8300H or equivalent, 8th Gen Intel or above, or 2nd Gen Ryzen or above).
• An Integrated Graphics card.
• A smartphone capable of two-factor authentication, running at least Android 10.0 or Apple iOS 16.0.

What 5CA Offers

• The freedom of 100% remote work, eliminating commute times and travel expenses.
• An opportunity at a dynamic international company, partnering with leading gaming, e-commerce, and tech clients.
• A casual, diverse, and inclusive culture, embracing over 80 nationalities and 25 languages, celebrating individual uniqueness.
• Access to innovative digital tools and comprehensive training, including an extensive library of online courses.
• Various learning and career development initiatives offered throughout the year.
• Engaging employee activities and opportunities to join 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA.

About 5CA

5CA is a remote-first Customer Experience (CX) company, collaborating with passionate agents globally since 1998. We proudly represent major brands in gaming and technology, elevating their customer and player experience. Our community consists of digital natives and gamers who provide thoughtful troubleshooting for beloved brands, all from the comfort of their homes and in their native languages. We foster a diverse and inclusive environment, welcoming people from all cultures and backgrounds.

By submitting your application, you acknowledge that your data will be stored in our recruitment database. This data will be primarily used by 5CA for evaluating your application and suitability for employment, and will generally be retained for one year, unless extended retention is necessary. As part of this recruitment process, 5CA may conduct screening activities on your publicly available social media accounts (Twitter, LinkedIn, Facebook, and Instagram). For more details, please consult our privacy policy.

Key skills/competency

• Customer Service
• Troubleshooting
• Multichannel Support
• E-commerce
• Consumer Electronics
• Communication Skills
• Problem-Solving
• Remote Work
• Technical Support
• Customer Satisfaction