English Customer Support Agent
5CA
Job Overview
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Job Description
English Customer Support Agent at 5CA
As an English Customer Support Agent at 5CA, you will join a large international team providing customer service for multinational Consumer Electronics and E-commerce companies. This role puts you on the front line, interacting directly with customers through various channels including email, live chat, social media, and phone. Your primary responsibility will be to calmly troubleshoot customer issues and offer timely assistance when they need it most. You will also benefit from assisted training designed to develop and improve your skills, ensuring you provide the best possible support for 5CA's clients and their customers.
About You
- You speak English at an advanced level (minimum C1).
- You are located in Colombia, Costa Rica, El Salvador, Guatemala or Panama.
- You are comfortable providing phone support.
- You have a keen interest in E-commerce, consumer electronics, and customer satisfaction.
- You are always open to working with new technologies and products.
- You are a fast learner, take initiative, and excel at troubleshooting.
- You have a dedicated quiet workspace located within your residence.
- (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally.
- A minimum of 8 GB RAM.
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer.
- A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
- An Integrated Graphics card.
- A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer or Apple iOS 16.0 or newer.
What We Offer
- The flexibility to work 100% remotely, eliminating commute time and travel costs.
- A position within a fast-paced international company, partnering with ambitious gaming, e-commerce, and tech clients.
- A casual, diverse, and inclusive culture with colleagues from 80+ countries, speaking 25+ languages, where everyone's uniqueness is celebrated.
- Innovative digital tools and comprehensive training, including access to an extensive library of online courses.
- Various learning and career development initiatives throughout the year.
- Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA.
About 5CA
5CA is a remote-first CX company, founded in 1998, working with passionate agents worldwide. They represent major names in gaming and tech, elevating their customer and player experience. Their community comprises digital natives and gamers who provide care for brands they love, from home, in their respective languages. 5CA champions diversity and inclusion, welcoming people from all cultures and backgrounds.
Key skills/competency
- Customer Support
- Technical Troubleshooting
- E-commerce
- Consumer Electronics
- Multichannel Communication
- Problem Solving
- Customer Satisfaction
- Remote Work
- Communication Skills
- Time Management
How to Get Hired at 5CA
- Research 5CA's culture: Study their mission, values, remote-first approach, and recent news on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight advanced English skills, remote work experience, and customer service keywords.
- Showcase troubleshooting skills: Prepare examples demonstrating your ability to resolve complex technical or customer issues calmly.
- Emphasize technical readiness: Detail your home office setup, internet speed, and computer specifications to meet 5CA's requirements.
- Highlight passion for tech/e-commerce: Express genuine interest in consumer electronics and e-commerce during your application and interviews.
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