Cantonese English Customer Support Agent
@ 5CA

Hybrid
$50,000
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @5ca.com
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Job Details

About the Role

As a Customer Support Agent at 5CA, you will provide customer service support for multinational consumer electronics and e-commerce companies. You will be on the front line communicating with customers via email, live chat, social media, and phone. Your role involves calmly troubleshooting issues and offering helpful solutions when customers need it most.

About You

You speak Cantonese, write in Traditional Chinese, and speak English at an advanced level. You have an interest in e-commerce, consumer electronics, and customer satisfaction. Being a fast learner who takes initiative and excels at troubleshooting is key. A dedicated quiet workspace at your residence is required. Experience in a customer service environment is a plus.

Technical Requirements

  • Minimum internet speed: 15 Mb/s download and 15 Mb/s upload, Latency <120 ms
  • Minimum 8 GB RAM
  • Windows 11 (excluding Windows S Mode) or macOS 13.0 or newer
  • Intel Core i5-8260U or better with integrated graphics
  • Smartphone for two-factor authentication (Android 10.0+/Apple iOS 16.0+)

What We Offer

  • 100% remote work environment
  • Opportunity to work with ambitious gaming, e-commerce, and tech clients
  • A diverse and inclusive culture with 80+ nationalities
  • Access to innovative digital tools and comprehensive online training
  • Various employee engagement and career development initiatives

About 5CA

5CA is a remote-first customer experience (CX) company founded in 1998. We work with some of the biggest names in gaming and tech to enhance customer and player experience. Our community of digital natives and gamers is diverse and dedicated to troubleshooting with care.

Key skills/competency

  • Customer Service
  • Troubleshooting
  • E-commerce
  • Consumer Electronics
  • Remote Work
  • Multilingual
  • Cantonese
  • English
  • Communication
  • Technical Support
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How to Get Hired at 5CA

🎯 Tips for Getting Hired

  • Customize your resume: Highlight multilingual support and troubleshooting skills.
  • Research 5CA's culture: Explore their remote work and diversity values.
  • Showcase technical proficiency: Detail your tech specs and system requirements.
  • Prepare for interviews: Anticipate customer support and scenario questions.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting scenarios.
Test internet speed and system specs.
Familiarize with remote work tools.
Practice using two-factor authentication.

Behavioral Questions

Describe handling challenging customer interactions.
Explain time management in a remote setup.
Share experiences resolving technical issues.
Discuss adaptability in dynamic support environments.

Frequently Asked Questions