Technical Consultant
360Learning · France
- Hybrid
- Full-time
- $120,000 / year
- France
Job highlights
- Scope and build custom technical solutions for clients.
- Collaborate across Sales, Product, and Customer Success teams.
- Manage implementation lifecycle for strategic accounts.
- Automate processes and design support tools.
- Work remotely in France with flexible hours.
About the role
About the Role
360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team, and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
As a Technical Consultant, you are part of our implementation team, playing a key role in seamlessly onboarding new customers. You will work cross-departmentally (Sales, Product, and Customer Success) to understand and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform, as well as specifications for the development of Technical Solutions. You will support and manage all phases of the implementation lifecycle, from sales turnover and kick-off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, and guide and provide assistance to ensure the successful deployment of their platform.
As we grow, we need to continue to automate and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests, and avoid time-consuming work.
What You Will Do
- Within 1 month: Become a Trello expert through our onboarding process; Understand our product offering through training; Master our platform and be able to support clients on basic requests through ticketing; Master our integration possibilities (Workato, data lake, flat files, APIs).
- Within 3 months: Work with clients to understand their technical requirements and scope projects accordingly; Collaborate with our sales and development teams to design and implement solutions that meet client requirements; Ensure successful delivery of projects on time and within budget; Provide technical expertise and support to clients throughout the project lifecycle; Continuously learn about new technologies and stay up-to-date with industry trends; Develop and maintain technical documentation and project plans; Participate in client-facing meetings and presentations.
- Within 6 months: Develop repeatable and scalable processes to improve project quality and delivery; Be able to support the team on difficult integrations & troubleshooting issues; Contribute to our knowledge base to share best practices and lessons learned; Work with our partner ecosystem to strengthen the services proposed to our clients; Deliver platform audits to clients.
- Within 12 months: Contribute to our knowledge base to share best practices and lessons learned; Work with our partner ecosystem to strengthen the services proposed to our clients; Create and propose new services to our Professional Service catalog; Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform.
The Skill Set
- 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer-facing background preferred (e.g., Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst).
- Excellent understanding of APIs and REST integrations.
- Strong technical skills, including experience with programming languages such as Java, Python, or Ruby.
- Knowledge of SaaS platforms, cloud-based solutions, and web technologies.
- Experience scoping projects, designing technical solutions, and delivering projects.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Ability to adapt your communication to different audiences (highly technical vs. less/non-technical stakeholders).
- Organized, structured, rational, and analytical way of working.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- Experience with project management methodologies such as Agile or Scrum is a plus.
- Enthusiasm for our culture explained here: https://bit.ly/Convexity360L
What We Offer
- Compensation: Package includes base salary, a variable component, and equity 📈.
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠.
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝.
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍.
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product, and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆.
Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Head of Technical Services
- Case study with our Head of Technical Services and our Head of Professional Services EMEA
- Clarification Meeting with a Technical Consultant
- Culture Fit with our VP Global Professional Services
- Offer!
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Key skills/competency
- Technical Consultant
- APIs and REST Integrations
- SaaS Platforms
- Cloud Solutions
- Technical Project Management
- Java
- Python
- Ruby
- Agile Methodologies
- Problem-Solving
Skills & topics
- Technical Consultant
- Technical Services
- SaaS
- API Integrations
- Project Management
- Client Solutions
- Java
- Python
- Ruby
- Problem-Solving
How to get hired
- Tailor your resume: Highlight your 8+ years of experience with technical partnerships, integrations, and customer-facing roles. Emphasize your skills in APIs, REST, and programming languages like Java, Python, or Ruby.
- Showcase problem-solving: Detail instances where you've troubleshooted complex technical issues and adapted communication for diverse audiences. Quantify your project delivery successes.
- Demonstrate project management: If applicable, mention experience with Agile or Scrum methodologies. Show your organizational and analytical approach to work.
- Understand the culture: Research 360Learning's Convexity Culture and ERGs. Prepare to discuss your enthusiasm for their values and approach to work.
- Prepare for the process: Be ready for a phone screen, discovery meeting, case study, and culture fit interview. Review their Knowledge Base for insights.
Technical preparation
Master APIs and RESTful integrations.,Practice coding in Java, Python, or Ruby.,Familiarize yourself with SaaS and cloud concepts.,Study Agile/Scrum project methodologies.
Behavioral questions
Describe a complex technical problem you solved.,How do you adapt communication for different audiences?,How do you manage tight deadlines?,How do you collaborate with cross-functional teams?
Frequently asked questions
- What is the expected experience level for a Technical Consultant at 360Learning?
- 360Learning is looking for a Technical Consultant with 8+ years of experience in technical partnerships, integrations, developer relations, or similar customer-facing roles. Experience as a Sales Engineer, Technical Presales, Solution Architect, Technical Consultant, Technical Project Manager, Technical Account Manager, or Business Analyst is preferred.
- What programming languages are relevant for the Technical Consultant role at 360Learning?
- The Technical Consultant role at 360Learning requires strong technical skills, including experience with programming languages such as Java, Python, or Ruby.
- Does 360Learning offer remote work for Technical Consultants?
- Yes, 360Learning offers full remote work possibilities for Technical Consultants, provided you are located anywhere in France. They also offer flexible hours.
- What is the interview process for a Technical Consultant at 360Learning?
- The interview process for a Technical Consultant at 360Learning includes a Phone Screen with Talent Acquisition, a Discovery Meeting with the Head of Technical Services, a Case Study with the Head of Technical Services and Head of Professional Services EMEA, a Clarification Meeting with a Technical Consultant, and a Culture Fit interview with the VP Global Professional Services, followed by an offer.
- What kind of technical integrations does a Technical Consultant handle at 360Learning?
- A Technical Consultant at 360Learning facilitates integrations including flat files, APIs, and 3rd party apps. They also work with platforms like Workato and data lakes, and guide clients on platform architecture and deployment.
- How does 360Learning support employee growth and learning for Technical Consultants?
- 360Learning provides comprehensive onboarding, training on their platform and integration possibilities, and encourages continuous learning about new technologies and industry trends. They also emphasize contributing to a knowledge base and developing repeatable solutions.